Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Reviews from Web
We can't thank Joey and the whole team enough for the amazing collaborative work. The team was proactive and diligent in every aspect of the process and we will absolutely be recommending Northpointe/Joey to all of our friends and family .
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Reply from Joseph Ciullo
May 5th, 2026 01:24 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Everything was explained and the process went smoothly
Reply from Lindsay Ratterman
May 5th, 2026 02:20 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Thank you Jon for the help you have helped us through out the process of getting a home. I would refer you to any one that is looking for a new home and I'm very blessed to have you by our side from the beginning until the end. Thank You Jon...
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Jim was outstanding throughout the entire mortgage process. He walked me through every step, answered all my questions, and made everything feel simple. I would absolutely recommend Jim to anyone looking for a reliable and knowledgeable mortgage...
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Reply from Jim Van Law - Northpointe Bank
April 28th, 2026 02:15 PM
Jesse, I'm really grateful for your kind words. I'm pleased that I could guide you through the mortgage process and make it simple for you. Your recommendation means a lot to me, and I'm happy to have been able to assist you.
Dan & his Team were fantastic to work with! Very smooth process from start to finish and great communication from the entire team!! Will definately recommend them to our friends and family!!! Mahalo Dan!
Reply from Dan Bardenhagen - Northpointe Bank
April 27th, 2026 09:51 PM
I'm grateful for your kind words, Beau. It's great to know that the process was smooth and that you appreciated the communication from my team. Thank you for considering recommending us to your friends and family, and mahalo for your support!...
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BJ was excellent during our home loan process! He went above and beyond what other banks have done for us in the past. Great guy and great service!
Reply from Owner
April 28th, 2026 06:02 PM
Joe,Appreciate you taking the time to share this. Clear communication and being available when things come up are a big part of how we run our process, so I’m glad that came through and helped reduce the stress along the way.It was great working...
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BJ was great to work with! He kept us informed and was always available to talk and better understand the the process. On several occasion, he was there to help keep our stress down and work through concerns we had.
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Reply from BJ Maselli
April 28th, 2026 06:00 PM
Joe,Appreciate you taking the time to share this. Clear communication and being available when things come up are a big part of how we run our process, so I’m glad that came through and helped reduce the stress along the way.It was great working...
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I found the process to be very disorganized. It is simply unacceptable that no one from the Loans team contacted me prior to the closing; that—while I was at the bank to pay the remaining balance—I learned that I actually owed a higher amount;...
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Reply from Beth Brandt - Northpointe Bank
April 28th, 2026 03:04 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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Responsive.
Reply from Beth Brandt - Northpointe Bank
April 27th, 2026 06:28 PM
John, I'm glad to hear you found the process responsive. Thank you for sharing your experience with me.
Great overall experience.
Reply from Beth Brandt - Northpointe Bank
April 27th, 2026 06:25 PM
Michael, I'm pleased to hear that you had a great overall experience. Thank you for sharing your feedback, and I'm grateful for your trust during the process.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender