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Carolyn Cole - Sr. Loan Officer | NMLS# 161385 |TN: 121683 in Brentwood, TN

Carolyn Cole

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Sr. Loan Officer | NMLS# 161385 |TN: 121683

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Proudly servicing the communities and clients of Tennessee’s Premier Real Estate Agents. A veteran in the industry with over 30 years experience. Accomplishments include numerous production awards, Past President TNAMP, Board of Directors a... Show More
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Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
  • Encompass
    J
    James E D
    Danville, KY
    Posted on October 18th, 2025 12:55 PM
    Just a very easy process. Regular communications and updates.
    Reply from Carolyn Cole
    October 21st, 2025 12:56 PM
    I'm glad to hear that the process felt easy for you, James. Keeping regular communication and providing updates is key, and I'm pleased it helped make your experience straightforward. Thank you for your feedback.
  • Encompass
    H
    Hope H
    Goodlettsville, TN
    Posted on September 19th, 2025 06:49 PM
    Great communication. Carolyn does a great job of making sure my clients are always aware of every step in the process. She guides them through to ensure they get the best deal and always joins us at the closing table.
    Reply from Carolyn Cole
    September 22nd, 2025 06:50 PM
    It's wonderful to hear your thoughts on the communication and supportive process! Guiding your clients through every step and ensuring they get the best possible outcome is always my priority. I'm grateful for your feedback and look forward...
    read more
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    T
    Tamicia S H
    Goodlettsville, TN
    Posted on September 18th, 2025 08:19 PM
    Carolyn made it great . She is the best made my experience wonderful
    Reply from Carolyn Cole
    September 21st, 2025 08:21 PM
    I'm really pleased to hear that your experience was so positive. Making the process smooth and enjoyable for you is always my goal. Your kind words truly mean a lot—thank you for sharing your thoughts!
  • Encompass
    J
    Joseph O A
    Clarksville, TN
    Posted on September 15th, 2025 01:02 PM
    Remaining in constant communication throughout the process.
    Reply from Carolyn Cole
    September 18th, 2025 01:03 PM
    Thank you for highlighting the importance of communication. I strive to keep clients informed every step of the way, and it's encouraging to know that this aspect resonated with you. Your feedback is truly appreciated!
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    Brenda G D
    Mc Minnville, TN
    Posted on September 1st, 2025 11:02 AM
    Kindness, smiles, made me feel important. ❤️🥰🌹
    Reply from Carolyn Cole
    September 4th, 2025 11:02 AM
    I'm grateful for your kind words and the positive experience you've described. It was my aim to ensure you felt valued throughout the process. Thank you for sharing this with me!
  • Encompass
    K
    Kenneth D
    Mc Minnville, TN
    Posted on August 27th, 2025 11:37 AM
    Great communications through out the entire process and the professional approach by all was very good.
    Reply from Carolyn Cole
    August 30th, 2025 11:37 AM
    I'm glad to know that you appreciated the communication and professional approach throughout the process. It was a pleasure working with you, and I appreciate your feedback. Thank you for your great review!
  • Encompass
    R
    Robert D W
    Cookeville, TN
    Posted on July 6th, 2025 04:01 AM
    We have been using Carolyn for many years now and have referred our family and friends to her for their mortgage loans Carolyn has always been very professional and has always kept us up to date on the process of our mortgage loan It's so nice...
    read more
    Reply from Carolyn Cole
    July 9th, 2025 04:03 AM
    It's wonderful to hear that I've been able to assist you and your family and friends over the years. I'm glad you find value in the updates and professionalism I strive to maintain. Knowing I've made your mortgage processes easy and worry-free...
    read more
  • Encompass
    K
    Katie M
    Goodlettsville, TN
    Posted on July 4th, 2025 01:57 AM
    Carolyn was always available to answer any and all of my questions (even the same ones over and over if i was unsure about something). She helped make buying our home an easy and stress free process. She was wonderful in all ways and will recommend...
    read more
    Reply from Carolyn Cole
    July 7th, 2025 01:58 AM
    I'm thrilled to hear that I could make your home buying process easy and stress-free. It was a pleasure answering your questions and assisting you throughout. Thank you for your kind words and recommendation!
  • Encompass
    S
    Sarah S
    Nashville, TN
    Posted on June 24th, 2025 01:47 PM
    We have worked with Carolyn for many years and she gives it to you straight. She knows so much about loans and I would recommend her to everyone!
    Reply from Carolyn Cole
    June 27th, 2025 01:48 PM
    I'm thrilled to hear that you have had such a positive experience over the years. It's been a pleasure working with you, and I truly appreciate your recommendation. Thank you for your kind words!
  • Encompass
    D
    Dawn W
    Cookeville, TN
    Posted on June 3rd, 2025 02:48 PM
    Carolyn is thorough, honest, and stays in touch with both me and my clients!
    Reply from Carolyn Cole
    June 6th, 2025 03:44 PM
    I'm thrilled to hear that you appreciate my thoroughness and honesty. Staying in touch with both you and your clients is important to me. Thank you for your positive feedback!
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    About
    Proudly servicing the communities and clients of Tennessee’s Premier Real Estate Agents. A veteran in the industry with over 30 years experience. Accomplishments include numerous production awards, Past President TNAMP, Board of Directors and Treasurer WCR Sumner County Chapter. The team is committed to finding the right loan for you, closing loans on time, every time where your family and future is our focus. Always with a personal touch.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance
    Specialities
    Mortgage Lending
    FHA Loans
    VA Loans
    Government Loans
    Purchase Loans
    Refinance Loans
    First Time Homebuyer Loans
    Conventional Loans
    View All
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    Time Zone

    Central Standard Time (CST)
    Licenses
    • NMLS # 161385,TN: 121683
    Disclaimer

    Equal Housing Opportunity

    An Equal Housing Lender | Highlands Residential Mortgage, Ltd is located at 950 W. Bethany Drive, Suite 800 - Allen, TX 75013. | NMLS Identifier # 134871 www.nmlsconsumeraccess.org | A Texas Limited Liability Company registered under The Texas Department of Savings and Mortgage Lending Division of Licensing | Operating with the following licenses: AL Consumer Credit License #21266; AR Combination Mortgage Banker-Broker-Servicer License #109369; Arizona Mortgage Banker License #BK-1011006; CA-Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, Finance Lender Licensee #4131240; CO Colorado Mortgage Company Registration #134871. Regulated by the Division of Real Estate.; DC Mortgage Lender License #MLB134871; FL Mortgage Lender License #MLD968; GA Mortgage Lender License/Registration #37908; IA Mortgage Banker License #2018-0120; IL Illinois Residential Mortgage Licensee NMLS ID MB.6761013R (www.nmlsconsumeraccess.org). License by the Illinois Division of Banking, 320 West Washington St., Springfield, IL 62786, (217) 782-3000.; IN-DFI Mortgage Lending License #30529; KS Mortgage Company License #MC.0025127; KY Mortgage Company License #MC390233; LA Residential Mortgage Lending License; MD Mortgage Lender License #06-20712; MI Licensed by the Mississippi Department of Banking and Consumer Finance #134871 / Minn. Stat. Ann. § 58A.20; MO Company License #16-2132; NC Mortgage Lender License #L-157614; NE Mortgage Banker License #NE134871; NJ-Licensed mortgage banker n.s.--N.J. Department of Banking #134871; NM Mortgage Loan Company License; OH General Loan Law Certificate of Registration #GL.502014.000; OH Residential Mortgage Lending Act Certificate of Registration #MBMB.850279.000; OK Mortgage Broker License #MB002229; OK Mortgage Lender License #ML010007; Oregon Mortgage Lender License ML-5891; SC-BFI Mortgage Lender / Servicer License #MLS – 134871; TN Mortgage License #115557; TX-Texas – SML Mortgage Banker Registration #134871 https://www.sml.texas.gov/ConsumerInformation/tdsml_consumer_complaints.html; VA- Virginia Broker License #MC-5729. Virginia Lender License NMLS ID MC-5729 (www.nmlsconsumeraccess.org) NMLS ID #40889VA; Pennsylvania Lender License #75616; WA Consumer Loan Company License #CL-134871. This is not an offer for extension of credit or a commitment to lend.