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Carol Zink-Mailloux NMLS#158936
Branch Manager
University of New Hampshire
Carol Zink-Mailloux has been guiding clients through the mortgage process since 2002, making homeownership stress-free and enjoyable. With a 100% referral-based business, she works closely with buyers, Realtors, and financial professionals ... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM(Open now)
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Reviews from Web
Very responsive with questions and calculation paymet estimates. Being fully underwritten made closing very easy
Reply from Carol Zink-Mailloux
August 17th, 2026 07:07 PM
Kevin, I appreciate your feedback and am pleased to know that you found the process responsive and smooth. It's good to hear that being fully underwritten made closing easier for you. If you have any further questions or need assistance, feel...
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The team was very communicative!
Reply from Carol Zink-Mailloux
August 17th, 2026 03:11 PM
Jodi, I'm glad to hear that you found the team communicative. Your feedback is valued, and I appreciate you sharing your experience with Waterstone Mortgage.
We had a complicated case to say the lease but Carol and Ray worked hard for us so we could get a loan to finish our home. Strong work to the both of them, I highly recommend Waterstone Mortgage lender.
Reply from Owner
August 5th, 2026 01:09 PM
Dany, I appreciate your recommendation and am happy to hear that Ray and I could assist with your complicated case. Your support means a lot, and we're glad we could help you secure the loan to finish your home. If you have any more questions...
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Carol went above and beyond to make sure we had a loan to complete our home.
Reply from Carol Zink-Mailloux
August 4th, 2026 06:56 PM
Robert, I'm grateful for your kind words. It's wonderful to know that I could assist in ensuring you secured a loan to complete your home. If there's anything more I can do for you, please feel free to reach out.
Carol and her team stayed connected and focused throughout the transaction. The process was streamlined without hiccups and my buyer was very impressed. I will definitely think of Carol and her team with great confidence in my next transaction....
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Reply from Carol Zink-Mailloux
August 3rd, 2026 02:04 PM
Mary, I'm pleased to hear that the process went smoothly and that your buyer was impressed. Your confidence in me and my team at Waterstone Mortgage means a lot, and I look forward to assisting with your future transactions.
Carol and team were great really easy to work with and kept us informed during every step of the process
Reply from Carol Zink-Mailloux
July 21st, 2026 04:25 PM
I'm glad to hear that you found it easy to work with my team and that we kept you informed throughout the process, Benjamin. Thank you for sharing your positive experience with Waterstone Mortgage.
Realtor didn't know a water test was needed for a VA loan until very late in the process, causing delays.
Reply from Carol Zink-Mailloux
July 16th, 2026 03:43 PM
Aaron, I appreciate you bringing this to my attention. I'm sorry for any inconvenience caused by the delay related to the water test requirement. Please reach out to me directly if you’d like to discuss this further or if there's anything else...
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Carol and her team were so helpful through the entire process! They were responsive and moved things along quickly to be sure that we could make it to the closing table in time.
Reply from Carol Zink-Mailloux
July 13th, 2026 08:08 PM
Vanessa, I'm happy to hear that you found my team and me helpful and responsive throughout the process. It's great to know we were able to assist in moving things along quickly for your closing. Thank you for sharing your experience with Waterstone...
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Having a clear and consistent location to which you can upload documents where all agents can locate them. Also, transparent communication of things are not going according to plan.
Reply from Carol Zink-Mailloux
July 13th, 2026 02:23 PM
Taylor, I appreciate your feedback about document uploading and communication. It's important to me that these aspects are clear and effective, and your input will help us improve. Please reach out to me directly if there's anything further...
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Carol and her team were amazing! Quick responses and always had an answer to my questions! Highly recommend them!
Reply from Owner
July 9th, 2026 02:13 PM
Melissa, I'm pleased to hear that you received quick responses and found my team and me helpful with your questions. Thank you for the high recommendation and for choosing Waterstone Mortgage!
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About
Carol Zink-Mailloux has been guiding clients through the mortgage process since 2002, making homeownership stress-free and enjoyable. With a 100% referral-based business, she works closely with buyers, Realtors, and financial professionals to provide top-tier service. As a Certified Divorce Lending Professional (CDLP®), she offers specialized mortgage solutions for clients navigating divorce. Carol is a recipient of the New Hampshire Housing Top Lender Award, but also lends in several other states including Massachusetts, Maine, Rhode Island, New Jersey, Vermont, and more. Outside of work, she enjoys traveling, camping, and coaching her son’s soccer team while supporting her daughter’s craft fair business.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Certified Divorce Lending Professional
New Hampshire Housing Loan Programs
Government Mortgages including FHA, VA, USDA
Construction and Renovation Lending
Conventional Mortgages
Investor Cashflow Loans and Bank Statement Programs
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Education
- University of New HampshireBachelor of Arts (BA)
Positions
- Waterstone Mortgage - Branch ManagerDec 26th, 2013 - Current
Memberships
- Divorce Lending Association
- Collaborative Divorce New Hampshire
- Massachusetts Collaborative Law Council
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Year Started
2002
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS #158936
Gallery
Achievements
- New Hampshire Housing Top Originators
- New Hampshire Housing Advisory Board
Hobbies
- Coaching Soccer
- Blood and Platelet Donor
- Community Volunteer (Epsom Town Committees)
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Disclaimer
Washington Consumer Loan Branch Office Licensee #CL-1291896. Licensed by the New Hampshire banking department. New Hampshire Mortgage Banker Licensee #19982-MB-BCH.Vermont Lender Branch License #7281.Vermont Mortgage Broker Branch License #1458 MB.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License #41DBO-140225.Massachusetts Mortgage Lender License #MC186434.Maine Supervised Lender Branch Licensee#1291896.Rhode Island Third Party Loan Servicer Branch License #20173406LS B01.Massachusetts Mortgage Broker License #MC186434.Rhode Island Loan Broker Branch Certificate#20173405LB B01 .Rhode Island Lender Branch Certificate 20173404LL B01.Licenseed by the N.J. Department of Banking and Insurance. Residential Mortgage Lender Branch Licensee.Oregon Mortgage Servicer Branch License #1291896.Oregon Mortgage Lending Branch License #1291896. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions