New American Funding - Ashley Kasperski

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-949-208-8954
Rating: 4.54

Sr. Loan Officer | NMLS # 1913263

Consumer Direct | Santa Ana

4.54

(126)

My name is Ashley Kasperski, and I am proud to work with the community on behalf of New American Funding. As a highly-skilled Sr. Loan Officer, NMLS #1913263, my goal is to provide the best customer service possible along with knowledgeable... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8954

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/ashleykasperski/

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4.54

(126)

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4.54

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My first experience with purchasing my home was great but my recent experience with purchasing my 2nd home through Ashley with new American funding was terrible I was left homeless and had problems with getting current dates and information...

Reply from Ashley Kasperski

August 27th, 2024 05:18 PM

I'm very sorry to hear about your recent experience with New American Funding, Shundarius. I understand how essential timely and accurate information is in the home buying process and it's clear we fell short. I deeply regret the inconvenience...

Ashley Kasperski was really a driving factor to the success of a close. She helped me since the first moment of contact. Ms. Ashley provided full support and undivided attention. She is committed to your success.

Reply from Ashley Kasperski

August 12th, 2024 12:52 AM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Easily accessible quick responses and explained the process well

Reply from Ashley Kasperski

August 8th, 2024 01:14 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

The use of the portal felt unnecessary as everything I uploaded was asked repeatedly to Be sent again. Contact with the loan officers was not always helpful. Most of my questions went unanswered. Overall the process is frustrating and you should...

Reply from Ashley Kasperski

July 23rd, 2024 02:06 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Available information was presented as necessary and possible. Understanding that some requirements, decisions and necessities were outside of the loan officer's scope was key, especially when those requirements are coming from underwriting,...

Reply from Ashley Kasperski

July 12th, 2024 05:41 PM

I'm truly pleased to hear that you found the information helpful, Michael. It's always my goal to present the necessary details as clearly as possible, so I'm glad to hear that was your experience. You're absolutely right that some aspects...

Everything was fantastic from start to finish and stress free easy process would highly recommend

Reply from Ashley Kasperski

June 19th, 2024 03:58 PM

Andrew, I appreciate your kind words and the perfect rating. It's fantastic to hear you found our process from start to finish stress-free and easy. That's always our goal at New American Funding. Your recommendation means a lot to me. Thanks...

Everyone from the office, processor, realtor answered all my questions and made me feel safe purchasing my first home! Very well organized.

Reply from Ashley Kasperski

June 3rd, 2024 09:49 PM

I'm so glad to hear you felt safe and supported throughout your home buying journey, Saira! Your positive experience is exactly what we strive for here at New American Funding. Thank you so much for your 4.66-star rating, it means a lot to...

Ashley was amazing the entire process. I never felt out of touch and she went above and beyond to ensure I understood the each step and to assist with anything I needed throughout the entire process until the loan was funded. I shopped 6 lenders...

Reply from Ashley Kasperski

June 3rd, 2024 09:49 PM

Thank you so much for your kind words, Garrett. I'm thrilled to hear that you had a positive experience with me at New American Funding. Your feedback is incredibly valuable. I strive to provide the best service and transparency to my clients,...

Everything went so smoothly. I can't express how happy we were with Ashley & Christine. Both of them were absolutely the best. I will highly recommend them to anyone who needs a mortgage! We were so pleased. Thank you again .

Reply from Ashley Kasperski

June 3rd, 2024 09:51 PM

Rodney, I'm thrilled to hear that you had a smooth experience with us at New American Funding. Your satisfaction is our top priority. Christine and I are grateful for your kind words and high rating. We're delighted we could assist you with...

She was on top of it. We appreciated her hard work, excellent loan officer.

Reply from Ashley Kasperski

February 6th, 2024 09:48 PM

I'm truly grateful for your kind words, Rhonda. It was my pleasure to assist you throughout the process and I'm glad to hear that you felt supported. Your positive feedback makes all the hard work worth it. If there's anything more you need...