Alexi Smalley, Ruoff Mortgage
Senior Loan Officer | NMLS# 1919588 | Ruoff Mortga...
Additional Licenses: NMLS# 1919588.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and s... Show More
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9 AM to 5 PM
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closed
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closed
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Alexi Smalley, Ruoff Mortgage has received a review with 5 star rating from Brandon M
Went above and beyond answering any questions we had after normal hours and kept in constant communication with us on the whole process.
Reply from Alexi Smalley
July 11th, 2025 11:42 AM
I appreciate your kind words, Brandon. I'm glad I could be there to answer your questions and keep you informed throughout the process. It was a pleasure working with you. Thank you for choosing Ruoff Mortgage!
Alexi Smalley, Ruoff Mortgage has received a review with 5 star rating from Lindsey K
The experience was seamless and Alexi was wonderful to work with during the process.
Reply from Alexi Smalley
June 9th, 2025 12:48 PM
I'm delighted to hear that your mortgage process was seamless. It was a pleasure assisting you, and I appreciate your kind words. Thank you for choosing Ruoff Mortgage.
Absolutely loved it, we strongly recommend using Alexi she is very quick with responses with all questions which was great for us because the weekends were when we were asking most of our questions due to work schedules. 10 out of 10. Thank...
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Response for all questions were very quick even on weekends, there was no pressure at any point, heck we thought we would not be able to find what we were looking for, it took a couple months but again no pressure. The whole process from start...
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Reply from Alexi Smalley
June 7th, 2025 03:34 PM
I'm thrilled to hear that you had a positive experience with the mortgage process, Duane. It was a pleasure to assist you, and I'm glad Jenny and I could help make your journey to homeownership a smooth one. Thank you for your kind words and...
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Alexi was very responsive and helpful!
Reply from Alexi Smalley
May 26th, 2025 05:57 PM
I'm glad to hear that you found my assistance responsive and helpful. It was my pleasure to work with you, Chad. Thank you for choosing Ruoff Mortgage!
Alexi, was truly great throughout the process! She was well organized, knowledgable, and proactive making our lives easier! Thank you, Alexi!
Reply from Alexi Smalley, Ruoff Mortgage
April 15th, 2025 10:07 AM
I'm thrilled to hear that you found the process smooth and that my organization and proactive approach were helpful to you. It was a pleasure assisting you with your mortgage needs. Thank you for your kind words and trust in Ruoff Mortgage!
Lian officer was very attentive. She was quick to respond and let me know what was going on.
Reply from Alexi Smalley, Ruoff Mortgage
March 31st, 2025 01:54 AM
I'm glad to hear that we provided you with attentive service and kept you well-informed throughout the process. Your feedback is appreciated, and I'm pleased that your experience with Ruoff Mortgage was positive. If there's anything else I...
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Alexi Smalley, Ruoff Mortgage has received a review with 5 star rating from Trish M
Reply from Owner
March 31st, 2025 01:55 AM
I'm thrilled to hear that you had a positive experience, Trish. It was a pleasure assisting you with your mortgage needs. Thank you for your kind words and for choosing Ruoff Mortgage!
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About
Additional Licenses: NMLS# 1919588.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
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Mortgage Loan Officer
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Year Started
2020
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 1919588
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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