Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
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Carolyn and her team are incredibly efficient and easy to work with! Great transaction!
Reply from Carolyn Cole
October 29th, 2026 06:08 PM
Rachel, I'm pleased to hear that you found working with my team and me at Highlands Residential Mortgage, Ltd. to be efficient and easy. I'm glad the transaction went smoothly for you!
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Carolyn was fabulous. Would highly recommend.
Reply from Carolyn Cole
October 14th, 2026 07:35 PM
Cason, I'm glad to hear you found my services fabulous and would recommend me. At Highlands Residential Mortgage, Ltd., I strive to provide such positive experiences for all clients.
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Carolyn was on top of all the process , kept us all informed, and worked extremely hard to make sure everything went smoothly!
Thank you Carolyn!
Reply from Carolyn Cole
October 12th, 2026 07:35 PM
Janie, I'm happy to know that I could keep you informed and ensure everything went smoothly throughout the process. It was a pleasure working with you at Highlands Residential Mortgage, Ltd. Thank you for your kind words!
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Carolyn is phenomenal and made us her top priority. Can't thank Carolyn enough for her help, guidance, and support through this process.
Reply from Carolyn Cole
October 12th, 2026 04:26 PM
Celia, I'm grateful for your kind words and pleased to hear I could provide the help, guidance, and support you needed. At Highlands Residential Mortgage, Ltd., I always aim to prioritize my clients' needs. Thank you for trusting me with this...
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Melissa and team are on top of the deal from the start. Always smooth transactions with Melissa. Communicates well to clients and guides them through the process. Awesome!
Reply from Melissa Luman Phillips
October 9th, 2026 01:30 PM
Doug, I'm pleased to know that you find my communication and guidance helpful throughout the transaction process. At Highlands Residential Mortgage, Ltd., ensuring smooth and efficient dealings is always our goal.
Melissa was so great to work with! She was very attentive and on top of quotes the entire time i was house shopping! Her communication and timing was extremely helpful!
Reply from Melissa Luman Phillips
October 8th, 2026 08:00 PM
Mackenzie, I'm glad to hear that my attentiveness and timely communication were helpful during your house shopping process. At Highlands Residential Mortgage, Ltd., I always aim to provide support and efficiency throughout your experience.
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Carolyn worked with my clients to prepare them to be approved as they had a couple of issues. Once ready to make an offer they were CTC 2 weeks prior to closing. It was a great experience.
Reply from Carolyn Cole
October 5th, 2026 07:00 PM
Kellie, I'm pleased to hear that working with your clients was a great experience. At Highlands Residential Mortgage, Ltd., I strive to support clients through any challenges to ensure a smooth process. If there's anything more I can do for...
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Great communication
Reply from Melissa Luman Phillips
September 21st, 2026 08:41 PM
Nicholas, I'm glad to hear that you found my communication great. At Highlands Residential Mortgage, Ltd., ensuring a smooth experience is always a priority.
Great communication. Quick responses. Overall great experience
Reply from Melissa Luman Phillips
September 17th, 2026 01:55 PM
Madelynn, I'm happy to hear that you had a great experience with my communication and quick responses. At Highlands Residential Mortgage, Ltd., it's important to me that our interactions are positive and efficient.
Melissa is the best! She jumped right in to support us through thr entire process. Even was able to get us a better interest rate. This is our third experience with Melissa and I would never look to work with anyone else.
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Reply from Melissa Luman Phillips
September 7th, 2026 05:50 PM
Susan, I'm pleased to hear that I've been able to support you through the entire process and secure a better interest rate. Your continued trust in my services means a lot, and I'm grateful for your loyalty over these three experiences.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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