Zach Kent
Branch Manager/Senior Loan Officer | NMLS# 1214281
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Great communication and urgency level to keep us on track to meet our goals!
Reply from Zach Kent
October 8th, 2026 09:21 PM
It's wonderful to know that you felt guided throughout the process, Jillian. Keeping open communication and a focus on urgency is key to achieving our goals efficiently. If there's anything further I can assist with, just let me know.
Communication is great.
Thinks outside the box for the best way to get the deal done.
Always has the best interest of the client in mind.
Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm glad to hear that you found our communication effective, Steven. It's important to me to explore every option to ensure we're finding the best solutions for each client. Keeping your interests at the forefront is a priority, and I'm pleased...
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Zach was always very great at communicating. He also was great at responding in a timely manner.
Reply from Zach Kent
October 8th, 2026 09:21 PM
I appreciate you taking the time to share your experience, Giselle. Ensuring clear and timely communication is something I focus on, and I'm glad to hear it made a positive impact during our work together. If there's anything else you need,...
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We could not be more pleased with the results from working with Zach and his team. We had a very aggressive timeline to work within and they did even better than originally planned. Each and every individual we interacted with seemed to be...
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Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm truly glad to hear that you are pleased with the results, Mark. Meeting an aggressive timeline and ensuring everything goes smoothly is something I strive for. It's good to know that the team's courtesy and patience left a positive impression...
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Zach was great to work with!! I definately will use him again!
Reply from Zach Kent
October 8th, 2026 09:21 PM
It's great to hear that you had such a positive experience working together, Cherie. I'm looking forward to assisting you again in the future. If you have any questions or need further help, don't hesitate to reach out. Thank you for your feedback!...
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Communication on point
Reply from Zach Kent
October 8th, 2026 09:21 PM
I appreciate your positive remarks on the communication, Laura. Ensuring clear and effective communication is a priority for me. If you have any questions or need further assistance, please don't hesitate to reach out.
Promptness and clarity.
Reply from Zach Kent
October 8th, 2026 09:21 PM
Thank you for highlighting promptness and clarity in your experience, Ammar. It's important to me to ensure that everything is communicated clearly and efficiently. If you have any more questions or need further assistance, please feel free...
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Very helpful, provided options that suited us.
Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm glad to hear that you found the options I provided helpful. Ensuring that you have choices that meet your needs is important to me. If you have any more questions or need further assistance, feel free to contact me. Thank you for your feedback!...
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I was amazed by Ericka amd so thankful for her. She was able to get my buyers qualiied for more and knows her stuff. Thank you to her! She is amazing ❤️
Reply from Zach Kent
October 8th, 2026 09:21 PM
I appreciate you taking the time to share your positive experience, especially recognizing Ericka's efforts. It's great to hear how her expertise benefited your buyers. Thank you for choosing Highlands Residential Mortgage, and if you need...
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A lot of information coming at you at one time, and explanation coming afterwards. Need to reverse that order, imo.
Reply from Zach Kent
October 8th, 2026 09:21 PM
Thank you for sharing your feedback, Tina. I understand that getting information before it's fully explained can be overwhelming. I'll keep your suggestion in mind and work on improving the flow of information. If there's anything specific...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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