Yoranne Mbadu

She was very professional and answered by question. She also went the extra step to run an amortization schedule for me.

Got what I needed and it was a quick call

I received documentation saying one thing , charged another, then received other documents. I was owed a refund and never received it .

I've been late on my mortgage and was calling to get help figuring out how to access my reinstatement quote that was sent to me via secure document email. The representative was extremely kind and she helped me figure out how to reset my password...

Update our loan information so the call takers know what to do

Very helpful!

I believe Yoranne did what she was trained to do, but she did not look at my escrow analysis. There is an error on there that she said she would refer to someone else to resolve who would contact me. I have not been contacted yet.

Yoranne did a great job. I’m just frustrated that it’s taking so long to do a partial lien release!

Make yourselves accessible to customers.

Recognizing that the reporting to the credit bureau about one possible late payment and making my credit rating, go down and not correcting it is not the way I would expect my financial institution to treat me