Tom Merritt at CrossCountry Mortgage
Originating Branch Manager | NMLS #315449
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Chicago, IL. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consideri...... Show More
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He was thoroughly professional from start to finish, and what stood out most was his ability to help my buyers truly understand each step of the process. He communicated clearly, kept everyone on the same page, and never made the clients feel...
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Reply from Tom Merritt at CrossCountry Mortgag...
May 18th, 2026 04:03 PM
I really appreciate the feedback and am looking forward to working with you again.
We had a few bumps at the end. But overall it was a great experience with Tom and team. They came through and got it down on time at the end when it mattered. Thank you!
Reply from Tom Merritt
May 11th, 2026 06:44 PM
Jason, I'm pleased to hear that despite a few bumps, you had a great experience with my team and me. I'm grateful we could meet your needs when it mattered most. Thank you for your kind words!
Was great, only thing we really needed was a heads up on digital signing day before closing. We received the documents at midnight and weren't sure what they were, but it got sorted eventually.
Reply from Tom Merritt
May 11th, 2026 06:13 PM
William, I appreciate your feedback and I'm pleased to hear that things eventually got sorted out. I'm sorry for the late notice on the digital signing and any uncertainty it may have caused. If you have any more questions or need further assistance,...
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Tom was great, and was able to help when I needed him.
A few hiccups on a tight timeline, but everything got to the finish line alright.
Reply from Tom Merritt
May 4th, 2026 12:35 PM
Wesley, I appreciate your feedback and I'm glad I could assist you when you needed it. I'm sorry to hear about the hiccups, but I'm glad everything worked out in the end. If there's anything else you need in the future, please feel free to...
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It was a smooth experience.
Reply from Tom Merritt
April 27th, 2026 01:43 PM
Gabriel, I'm glad to hear that you had a smooth experience. Thank you for sharing your positive feedback!
Tom went above and beyond to prepare paperwork for us on short notice several times, helping us secure our new place in a competitive market!
Reply from Tom Merritt at CrossCountry Mortgag...
April 2nd, 2026 09:56 PM
Thank you for your positive feedback. We’re happy to hear that you had a great experience with us.
Good comms, not pushy
Reply from Tom Merritt at CrossCountry Mortgag...
April 2nd, 2026 09:56 PM
We are grateful that you took the time out to leave us a response. Please let us know how we could have helped you further to make sure we deliver exceptional services.
Always room for improvement i feel like you did outstanding but this is a good push for better use
Reply from Tom Merritt at CrossCountry Mortgag...
April 2nd, 2026 09:56 PM
We are grateful that you took the time out to leave us a response. Please let us know how we could have helped you further to make sure we deliver exceptional services.
Tom's communication was very clear, and was very quick to respond. He is a pro and I will be happy to use him again on my next transaction.
Tom was extremely hands on. To be honest, I had two lenders offer similar loan rates, but went with Summit thanks to Tom's assistance in learning the market here in Chicago and guiding me through each stage of the process. He also added a personal...
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Reply from Tom Merritt at CrossCountry Mortgag...
April 2nd, 2026 09:56 PM
Thank you for putting your trust in us! It was our pleasure to assist you throughout the process.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Chicago, IL. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #315449 | Branch NMLS #1806506
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Year Started
2003
Time Zone
Pacific Standard Time (PST)
Licenses
- 315449
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095