Thea Druley, Ruoff Mortgage's Cover Image

Top 5%

Thea Druley, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 561 West Connexion Way Suite 3, Columbia City, Indiana, 46725
Telephone: +1-260-804-3622
Rating: 4.85

VP Branch Manager | NMLS# 403907 | Ruoff Mortgage ...

Ruoff Mortgage - Columbia City

4.85

(160)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 804-3622

Columbia City, IN

https://www.ruoff.com/TheaDruley

Location & Business Hours

Business Hours

Wed

7 AM to 9 PM(Open now)

Thu

7 AM to 9 PM

Fri

7 AM to 9 PM

View All days

Search Reviews

Write a Review

4.85

(160)

Filter by Date

Range

Filter by Rating

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Experience.com

4.79

(115)

Zillow

5.0

(1)

Google

5.0

(44)

Show All

Reset all filters

The work ethics that my loan officer put in my mortgage.

Reply from Thea Druley

October 9th, 2024 03:25 PM

I'm thrilled to hear you had such a positive experience, James! Your kind words about my work ethic mean a lot to me. At Ruoff Mortgage, we always strive to provide dedicated service to our clients. I am glad that I could assist you with your...

Everything was a mess, every word we were told was a lie and we felt like we were never a priority or even cared about as clients.

Thea was on top of the whole process for us, start to finish. If anything, we may have delayed the process by missing an email here and there, but usually we would receive a text letting us know when additional documents needed signatures or...

Reply from Thea Druley, Ruoff Mortgage

September 11th, 2024 03:45 PM

Hi Brian, thank you for taking the time to leave such a positive review! I'm glad to hear that you were satisfied with my attention to detail throughout the process. It's part of my job at Ruoff Mortgage to make sure my clients are well-informed...

Thea Druley, Ruoff Mortgage has received a review with 5 star rating from Faye F

Reply from Owner

September 27th, 2024 02:38 PM

Thank you so much for your feedback, Faye! I'm thrilled to hear that you had a positive experience with us at Ruoff Mortgage. Your high rating is greatly appreciated and it was a pleasure working with you. It is not everyday I get to help a...

The simplicity of doing everything online, through a portal! Not having to take off work or schedule appts to meet in person makes this process so much quicker & easier.

Reply from Thea Druley

September 11th, 2024 03:46 PM

Faye, thank you for taking the time to review my services and for the fantastic rating! I'm thrilled to hear that you found the online portal convenient and time-saving. At Ruoff Mortgage, we strive to make the mortgage process as straightforward...

Thea Druley, Ruoff Mortgage has received a review with 5 star rating from Sabrina S

Reply from Owner

November 26th, 2024 03:00 PM

Thank you, Sabrina, for your 5-star rating! It's wonderful to hear that you had a great experience. If you have any further needs or questions, feel free to reach out. We always aim to provide top-tier service. Thanks again for choosing Ruoff...

Thea was really wonderful and timely with answering all of our questions because we were first time home buyers. She kept us informed with all of the requirements and worked around our busy schedule. She was great to work with.

Reply from Thea Druley

September 11th, 2024 03:46 PM

So glad to hear that you had a positive experience, Sabrina! As a first-time homebuyer, I understand that the process can feel overwhelming and I'm delighted that I could help make it a little easier for you. Your feedback means a lot to me...

Thea was super knowledgeable and quick to answer our questions! We would absolutely recommend.

Reply from Thea Druley

September 14th, 2024 03:04 PM

I'm thrilled to hear that you were satisfied with the service provided! Your recommendation means a lot. It was my pleasure to assist you, makennasue1104. Knowledge and promptness are qualities I strive to maintain, and I'm glad that they were...

Thea was extremely professional, approachable, friendly and knowledgeable!! Definitely enjoyed the experience

Reply from Thea Druley

September 13th, 2024 07:39 PM

Thank you so much, Robert, for your kind words and the 5-star rating. I'm thrilled to hear that you found our interaction to be informative and enjoyable. Your satisfaction is my top priority, and I'm glad I could provide a positive experience....

It was first time experience for me that long and kinda stressful but they did their best to try to relieve my stress.

Reply from Thea Druley

October 10th, 2024 11:06 PM

Joseph, thank you for your honest feedback! It's understandable that the mortgage process can be a bit long and stressful especially for first-timers. Our main goal at Ruoff Mortgage is to make this journey as smooth and stress-free as possible...

101–110 of 160

About

Additional Licenses: NMLS# 403907 | OH - MLO-OH.403907. - IN, OHIO, MI, and FL. -- My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I assist each and every Client as if they were family. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Specialities

Homes for Heroes

IHCDA- Indiana Housing

First Time Homebuyers

Down Pymt Assistance

First Time Buyer Webinars

New Construction Draw Loans