Susan Key
Sales Manager | NMLS# 74835
I have over 30 years of experience as a mortgage loan professional, working with all types of borrowers. I have worked with first time home buyers, move up buyers, and new construction, buyers who are refinancing. I work hard to get borrowe... Show More
Location & Business Hours
Business Hours
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9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Susan is professional and polite. She made the home mortgage experience convenient and easy .
Reply from Susan Key
March 1st, 2025 08:53 AM
I'm delighted to hear that your home mortgage experience was convenient and easy, Deborra. Being professional and polite is something I strive for, so I'm glad it was reflected in our interactions. I look forward to assisting you with any future...
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Susan was on top of things every step of the way. We had the clear to close well in advance of closing, almost before due diligence even expired. She did a phenomenal job making sure everything stayed on track!
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Reply from Susan Key
March 1st, 2025 08:53 AM
Thank you so much for your kind words, Taylor. I'm really pleased to hear that you had a positive experience. It was a pleasure to ensure everything went smoothly for you. It's always my goal to provide the best service possible, and I'm glad...
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She was very informative and very helpful. She works hard to make it a pleasant experience.
Reply from Susan Key
March 1st, 2025 08:53 AM
Thank you for your kind words, William. I'm delighted to hear that you had a positive experience with me at Lower (Thrive). A construction loan is a lot different and has many parts to it . I always make it a priority to provide informative...
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Though the process didn't happpen as quickly as i wouldve liked, it IS happening and i think susan's personal touch has been a great help to facilitating the whole thing
Reply from Susan Key
March 1st, 2025 08:53 AM
I'm delighted to hear that you've found value in the personal touch I strive to provide in my service, Christopher. I acknowledge the speed of the process may not have been as quick as you would have liked, and for that, I apologize. Your family...
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Susan was patient helpful and a terrific lender I'd do business with her any day and recommend her to all my froends!!!!
Reply from Susan Key
March 1st, 2025 08:53 AM
I'm truly grateful for your kind words, EJ. It was a pleasure assisting you and I appreciate your recognition. I'm thrilled to hear that you'd recommend my services to your friends. That's the highest compliment I could receive! Don't hesitate...
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Susan Key is a great loan officer! She walks each deal through the process from beginning to end.
Reply from Susan Key
January 2nd, 2025 12:54 AM
I truly appreciate your positive feedback, Brian! It's my job to guide our customer through the loan process seamlessly, and I'm thrilled to hear that you had a great experience. Your satisfaction is my top priority. Thank you for choosing...
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She stays on top of the process. She follows up on every one involved. If she could get a helper she could do even more loans.
Reply from Susan Key
March 1st, 2025 08:53 AM
Brian, thank you so much for your glowing review! I'm thrilled to hear you've had a positive experience and that my follow-ups were noticed and appreciated. The suggestion of getting a helper is an interesting one, it could indeed increase...
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Susan was very helpful for me and my husband as first time home buyers.
Reply from Susan Key
March 1st, 2025 08:53 AM
I'm thrilled to hear that you and your husband found my services helpful during your first home buying experience, Kimberly. Your satisfaction is my top priority, and I'm pleased that I was able to assist you. Thank you for the high rating...
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Susan Key has received a review with 5 star rating from Kim L
Reply from Susan Key
January 2nd, 2025 12:52 AM
I'm thrilled to hear that you had a positive experience, Kim! Your 5-star rating for me and Lower (Thrive) is greatly appreciated. It's always wonderful to know our efforts are making a difference. Feel free to reach out if you need anything...
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Susan was great to work with! She worked so hard to make sure the closing experience flowed smoothly, answered all of our questions promptly, was excellent with communication and just an overall joy to work with! We will recommend her to anyone...
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Reply from Susan Key
March 1st, 2025 08:53 AM
Hello Alexander, I'm thrilled to hear that you had such a wonderful experience with your home purchase! Your kind words and the time you took to share them truly mean a lot to me. I always aim to make the closing process as smooth as possible...
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About
I have over 30 years of experience as a mortgage loan professional, working with all types of borrowers. I have worked with first time home buyers, move up buyers, and new construction, buyers who are refinancing. I work hard to get borrowers the best for their situation.
NC: I-106774
Products & Services
Mortgage Loan Officer
FHA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Senior Living Mortgage Reverse No required monthly mortgage payment
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Time Zone
Eastern Standard Time (EST)
Licenses
- NC I-106774
- Branch NMLS 2299105
- NMLS# 74835
Disclaimer
© 2026 Lower, LLC | NMLS ID# 1124061 | 5950 Symphony Woods Road Suite 312 Columbia, MD 21044 | Equal Housing Opportunity | https://nmlsconsumeraccess.org/ | Not an offer of credit or commitment to make a loan; all approvals are subject to underwriting guidelines including but not limited to acceptable current credit worthiness, income history, debt ratio, etc. Loan programs & options are subject to change at any time. Rates will vary depending on your loan term, loan type, credit profile, down payment, and qualifying ratios. Rates can change daily. Some restrictions may apply. Lower conducts business in 47 states for licensing information please visit - https://www.lower.com/legal/license-information.