Susan Key
Sales Manager | NMLS# 74835
I have over 30 years of experience as a mortgage loan professional, working with all types of borrowers. I have worked with first time home buyers, move up buyers, and new construction, buyers who are refinancing. I work hard to get borrowe... Show More
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9 AM to 5 PM
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9 AM to 5 PM
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She was kind and informative and always got to my questions in a timely manner.
Reply from Susan Key
October 27th, 2025 05:48 PM
I'm pleased to know that my approach resonated with you and that you felt well-informed throughout the process. Thank you for highlighting these aspects and for your generous rating. It was a pleasure to assist you. Let me know if I can help...
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Very professional
Reply from Susan Key
October 27th, 2025 05:51 PM
Thank you Daniel this is the 2nd loan I have helped you with . You have very wisely made a plan to have your Home Equity working for your long term goals. Congratulations on smart thinking
Working with Susan on our loan process was great. She is very knowlegedable, experienced and cares about her customers. She helped us get a better interest rate than we had anticipated and helped find ways to keep our costs as low as possible....
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Reply from Susan Key
October 27th, 2025 05:53 PM
Thank you for sharing your positive experience with the loan process. I'm pleased to know that my efforts to secure a better interest rate and manage costs effectively made a difference for you. Keeping you informed each step of the way and...
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Susan Key has received a review with 5 star rating from Joel J
Reply from Susan Key
October 27th, 2025 05:49 PM
Thank you so much . I am sure you will enjoy your home.
Susan was very communicative and responsive. I was able to get ahold of her when ever I had questions. She also heard out needs and wishes and limitations and was able to tailor our loan to our needs and give us the best deal possible!
Reply from Susan Key
September 2nd, 2025 05:52 PM
It's great to know that my communication and responsiveness were helpful throughout your experience. I'm pleased I could tailor the loan to suit your needs and provide you with a favorable deal. Thank you for your positive feedback and trust—I...
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Susan Key has received a review with 5 star rating from Chris H
Reply from Susan Key
September 2nd, 2025 05:58 PM
I appreciate your positive rating, Chris. Thank you for choosing to work with me at Lower.I personally take it to heart to try to work with my customers and the mortgage needs. Although every loan can be different. I hope that you feel that...
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Susan's experience and expertise in the industry is evident even from an initial consultation! I'm a Veteran and did a VA construction loan which Susan took care in such a professional manner! She's Great!
Reply from Susan Key
August 25th, 2025 12:15 AM
I feel so blessed to have you and your wife , and your builder to work with. I'm delighted to know that my experience and expertise were evident from the start and that I could support your VA construction loan in a professional manner. Working...
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Susan was an excellent communicator. She took the time to explain the very complicated process of a construction loan to us.. which we had never applied for before! Great customer service and prompt to take our calls or respond to our texts!...
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Reply from Susan Key
August 25th, 2025 12:18 AM
I'm really pleased to hear that my communication and customer service made a positive impact during your construction loan process. It's important to me that my clients feel informed and supported, especially with something as complex as a...
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A great experience with Susan in a journey that could have been difficult and stressful without the right person handling it!
You made it pleasurable! Thank you Susan !
Reply from Susan Key
September 2nd, 2025 06:00 PM
I appreciate your kind words! I'm glad to hear that I could make the process more enjoyable for you. It was a privilege to assist you on your journey. Thank you again for choosing me and for your great feedback. I know the VA construction loan...
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I'm a first time homebuyer and although i was lost in the process a few times Susan was very patient . I guess it helps a lot with the stress of buying a home to have someone willing to work you through it
Reply from Susan Key
August 20th, 2025 02:49 PM
I'm so glad to hear that my patience made a difference during your home buying journey. It can certainly feel overwhelming at times, and I'm pleased I could be there to guide you through it. Thank you for entrusting me with such an important...
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About
I have over 30 years of experience as a mortgage loan professional, working with all types of borrowers. I have worked with first time home buyers, move up buyers, and new construction, buyers who are refinancing. I work hard to get borrowers the best for their situation.
NC: I-106774
Products & Services
Mortgage Loan Officer
FHA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Senior Living Mortgage Reverse No required monthly mortgage payment
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Time Zone
Eastern Standard Time (EST)
Licenses
- NC I-106774
- Branch NMLS 2299105
- NMLS# 74835
Disclaimer
© 2026 Lower, LLC | NMLS ID# 1124061 | 5950 Symphony Woods Road Suite 312 Columbia, MD 21044 | Equal Housing Opportunity | https://nmlsconsumeraccess.org/ | Not an offer of credit or commitment to make a loan; all approvals are subject to underwriting guidelines including but not limited to acceptable current credit worthiness, income history, debt ratio, etc. Loan programs & options are subject to change at any time. Rates will vary depending on your loan term, loan type, credit profile, down payment, and qualifying ratios. Rates can change daily. Some restrictions may apply. Lower conducts business in 47 states for licensing information please visit - https://www.lower.com/legal/license-information.