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Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Working with Sue Botelho was absolutely incredible. Our situation wasn’t the easiest — we’re self-employed and had some unique circumstances with income, and we also had complications due to a GoFundMe that was set up for our family after we...
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Reply from Owner
March 26th, 2026 03:24 PM
Thank you for the review, Madison! We were bound and determined that, no matter the hurdles put in front of us, we were getting you and your family into that home! You guys were great to work with and your responsiveness was something that...
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Sue was so communicative and thorough throughout the whole process . she went above a nd beyond for us!
Reply from Sue Botelho at Waterstone Mortgage ...
March 18th, 2026 03:20 PM
We are so happy to have been a part of this with you and your family. With everything you guys have been through, it was great to see the photos with all of you smiling and jumping for joy in front of your new home! CONGRATULATIONS!
Sue Botelho at Waterstone Mortgage NMLS #262520 has received a review with 5 star rating from Greg G
Reply from Owner
March 18th, 2026 03:20 PM
Welcome to FL and we hope you enjoy your new home!!!
Sue remained available for questions and changes through the whole process. She also explained the implications of choices thoroughly. It was a pleasure working with Sue!
Reply from Sue Botelho at Waterstone Mortgage ...
March 13th, 2026 12:42 PM
It was a pleasure working with you! Welcome to FL!!!
Professional and courteous staff. Answers all question quickly and promptly returns calls.
Reply from Sue Botelho
March 13th, 2026 12:43 PM
Thank you so much! We’re here to help even after you close!!
Sue Botelho at Waterstone Mortgage NMLS #262520 has received a review with 5 star rating from London M
Reply from Owner
February 26th, 2026 03:41 PM
I appreciate the 5-star rating, London. If you ever have any questions or need assistance in the future, feel free to reach out.
Everyone was very helpful and nice in explaining what documents were what and how to send them back, they had great attitudes and it felt like genuinely care.
Reply from Sue Botelho
February 25th, 2026 08:22 PM
Kiera, I'm pleased to hear that you had a positive experience with the team. Ensuring that everything is clearly explained and providing assistance with documentation is a priority. If you need further assistance or have any questions, feel...
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Sue and her team are amazing to work with. Made buying a home seamless!
Reply from Owner
February 3rd, 2026 04:02 PM
Dawn, we are so happy that you are so happy! Congratulations on your new home and it was a pleasure working with you - I laughed a lot!!! :) Here's to LOTS of memories in your new home!
Sue was very relateanle, personable, quick to work, her partners helped tremendously .
Reply from Sue Botelho at Waterstone Mortgage ...
February 3rd, 2026 04:04 PM
Thank you so much! We enjoyed working with you and are so glad to have been a part of this with you!!!
I cannot say enough good things about Sue. We were working with a very tight closing deadline, and she absolutely knocked it out of the park. From start to finish, Sue was responsive, knowledgeable, proactive, and genuinely cared about getting...
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Reply from Sue Botelho
January 26th, 2026 04:23 PM
I'm truly grateful for your kind words, Miriam. It's wonderful to know that my efforts had such a positive impact on your mortgage process. Working with tight deadlines can indeed be challenging, and it's important to ensure everything is handled...
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions