Top 5%
Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
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Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
We wanted to buy a home in the Jacksonville Florida area, and an acquaintance recommended Sue and her team, not only for Mortgage approval, but also help with working through some credit obstacles. Her team helped us navigate a few credit issues...
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Reply from Owner
January 10th, 2022 12:00 AM
Thank you for this review, Lawrence! We know how many questions pop up throughout the homebuying process, that's why communication from an experienced loan originator is key. It sounds like Sue and her team went above and beyond, providing...
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This was our second mortgage experience with Sue and we can't recommend her enough. She is the calm in the storm and so patient throughout the entire process. If you're looking for professionalism and personal touch, then look no further.
Reply from Sue Botelho at Waterstone Mortgage ...
December 8th, 2021 04:30 AM
Thank you for taking the time to write this recommendation, Mark! A fast and easy mortgage is not possible without the help of a knowledgeable, professional loan originator. I appreciate your feedback and hope you'll return to me and Waterstone...
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Sue Botelho & Team are the best lenders out there! From start to finish they made sure everything went smoothly so we could focus on the goal! Thanks Team Sue B!
I was recommended to Sue from Waterstone Mortgage. I was going through an awful experience with another lender and almost lost the contract on the home. Sue came was very helpful and patient during the process. There was a lot to transfer over...
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Reply from Owner
November 7th, 2021 12:00 AM
Thank you for your review, Tabitha! The team and I were thrilled we were able to provide you with a positive experience. We look forward to working with you again when the time to refinance or buy a new home is right. Keep in touch.
Sue and her team were incredible from start to finish!! She made our first home buying experience a breeze! We would HIGHLY recommend her for any and all mortgage needs.
Reply from Owner
July 14th, 2021 12:00 AM
Thank you for sharing, Phillip! We're thrilled to hear everything went so smoothly with your homebuying with the help of Sue and her team. We hope to work with you again in the future.
Sue was incredible from the start. She gave us the best rate and hardly anybody tried to compete. Or property was not a traditional arrangement and a lot of HOA considerations and she navigate thru those without a an issue. We closed in 30...
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Reply from Owner
July 1st, 2021 12:00 AM
Thank you for this review, Tony! A professional, informative loan originator is essential to have by your side, during the loan process. We're glad Sue was there every step of the way to walk you through the loan process. Thanks again!
This is the first home I've ever purchased and I had no idea what the process would be like. Everyone on the team was helpful and understanding. We were in a unique situation and there was a lot of documents needed, but everyone we worked with...
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Reply from Owner
July 1st, 2021 12:00 AM
Thank you for sharing, Danielle! We're thrilled to hear everything went so smoothly with your homebuying with the help of Sue and her team. We hope to work with you again in the future.
As a real estate agent in the area, with 20+plus years of working with lenders, I would highly recommend Sue to take care of all your mortgage needs. Sue is excellent at following up and letting you know exactly what she needs in order to make...
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Reply from Owner
June 27th, 2021 12:00 AM
Thank you for this glowing review, Karen! We're ecstatic you had such a wonderful experience with Sue. We look forward to working with you again in the future should you have any purchase or refinance needs. Thanks again.
We are beyond pleased and grateful for the work, time and dedication Sue and her team gave us during our home buying process. They were always extremely professional and took the time to explain every aspect of each step to us. Without hesitation,...
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Reply from Owner
June 26th, 2021 12:00 AM
Thank you for this review, Christie! We know how many questions pop up throughout the homebuying process, that's why communication from an experienced loan originator is key. It sounds like Sue and her team went above and beyond, providing...
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Probably the easiest buying experience I have had for a home - Every question I had was answered, no matter how small or big. They were super awesome and will def use them again and highly recommend.
Reply from Owner
June 22nd, 2021 12:00 AM
Thank you for this review, Fred! We know how many questions pop up throughout the homebuying process, that's why communication is key. It's sounds like Sue went above and beyond, providing answers to all your questions. We hope you are enjoying...
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions