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Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM(Open now)
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Reviews from Web
Helpful and amazing service
Reply from Sue Botelho at Waterstone Mortgage ...
June 21st, 2025 03:54 PM
Thank you, Aaron! This is not our first deal together and I'm so glad you continue to come back to us! Enjoy your new home!
Overall very smooth process. Was able to get answers to any questions we had
Reply from Sue Botelho at Waterstone Mortgage ...
June 17th, 2025 01:31 PM
I'm so excited for you guys! Congratulations on your first home and thank you for the review.
They were great about making sure everything was in order and always put the buyer needs first. Even with a hiccup at closing within minutes it was resolved.
Reply from Sue Botelho
June 17th, 2025 01:32 PM
We are so appreciative of you and Kara and your business. Thank you for the review and enjoy your first home!!
I think that you went above what i expected. What a great job and we closed in less the 30 days. Thank you, Steve and Susan Thompson.
Reply from Sue Botelho at Waterstone Mortgage ...
June 13th, 2025 05:53 PM
I'm love hearing that we exceeded your expectations and achieved a swift closing. It was a pleasure assisting you, Steve and Susan. Thank you for your kind words and trust in our services - and for the awesome photo of the two of you and your...
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Very informative and nice
Reply from Sue Botelho
June 2nd, 2025 01:40 AM
I'm glad to hear you found the experience informative and pleasant. It was a pleasure working with you, and I appreciate your feedback. If you have any further questions, feel free to reach out.
Sue and team made the process quick and painless.
Reply from Owner
June 11th, 2025 07:12 PM
We love hearing that! Nobody likes pain! :) Thank you for your business!
Professional and timely. Clear communication with explaining the process.
Reply from Sue Botelho
May 31st, 2025 03:13 PM
I'm glad to hear that you found the process professional and timely, and that the communication was clear. It was a pleasure assisting you at Waterstone Mortgage. Thank you for your feedback.
Great job, Sue and team!
Reply from Sue Botelho
May 31st, 2025 12:15 PM
Thank you, Sally, for recognizing our efforts. We are thrilled to hear you had a great experience with Sue and the team at Waterstone Mortgage. If you need any further assistance, please feel free to reach out.
Very productive and professional
Reply from Sue Botelho
May 28th, 2025 02:48 PM
Thank you, Mark, for your kind words. I'm pleased to hear that you found the experience productive and professional. It was a pleasure assisting you with your mortgage needs.
Sue, staff worked quickly to process this loan.
Reply from Sue Botelho
May 26th, 2025 02:13 PM
I'm glad to hear that our team was able to process your loan quickly. Thank you for choosing Waterstone Mortgage, and please let us know if there's anything more we can do for you.
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions