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Stephanie Nelson - Branch Manager in El Paso, TX

Stephanie Nelson

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Branch Manager

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At Lower, LLC we understand the importance of home financing. We have the knowledge and experience you can count on to deliver a simple and hassle-free lending experience. Whether you are buying your first home, refinancing or moving up, L... Show More
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Location & Business Hours
Business Hours
Thu
9 AM to 5 PM(Open now)
Fri
9 AM to 5 PM
Sat
closed
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Overall Ratings
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5 Star
93%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%
Reviews from Web
  • Encompass
    A
    Amber L
    Jonesboro, AR
    Posted on July 23rd, 2024 02:36 PM
    Stephanie was awesome to work with as well as very informative. She always answered my questions even if I sent them on a Sunday night! I will definitely refer her to my friends and family!!
    Reply from Stephanie Nelson
    October 21st, 2026 08:54 PM
    I'm truly delighted to hear that you had a positive experience, Amber. It is my commitment to be available and provide thorough information to all my clients, no matter the day of the week. I'm thrilled that you plan to refer me to your friends...
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    Jessica M
    Jonesboro, AR
    Posted on July 8th, 2024 02:37 PM
    Communication is key and throughout this process, everyone provided GREAT communication
    Reply from Stephanie Nelson
    October 21st, 2026 08:54 PM
    I'm thrilled to hear you had such a positive experience with our communication process, Jessica. Your feedback is incredibly valuable to us at New American Funding. Our team aims to provide the best service and your 5-star rating confirms we're...
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    Brandon S
    Wynne, AR
    Posted on July 6th, 2024 02:03 PM
    Great communication and support!
    Reply from Stephanie Nelson
    October 21st, 2026 08:54 PM
    I'm thrilled to hear that you had a positive experience, Brandon! I strive to maintain transparent communication and provide exceptional support. Your 5-star rating means a lot to me and to everyone at New American Funding. Thank you for your...
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    Tiffany M B
    Bay, AR
    Posted on June 18th, 2024 04:09 PM
    Just the overall experience. Was great . I have been working with Stephanie on and off for about 3 years. Trying to make the home buying process.
    Reply from Stephanie Nelson
    October 21st, 2026 08:54 PM
    I'm so delighted to hear about your positive experience, Tiffany! It's been a pleasure working with you over the past three years. I'm glad I could help make it a smooth journey for you. Your feedback means a lot to me, and I appreciate the...
    read more
  • Encompass
    S
    Sharon R
    Walnut Ridge, AR
    Posted on June 14th, 2024 02:40 PM
    For one, don't wait until the day of closing to tell us we had to have $2,700 . We ended up having to borrow money from family. Every time we thought we were going to close, something always came up. I'm talking about Stephanie. I just don't...
    read more
    Reply from Stephanie Nelson
    October 21st, 2026 08:54 PM
    I'm truly sorry to hear about your experience, Sharon. Your feedback is valuable and we always strive to improve our client interactions. The last-minute surprise regarding the closing cost was certainly an unexpected hurdle and I apologize...
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    Jarrod B
    Batesville, AR
    Posted on June 11th, 2024 02:27 PM
    Stephanie made the whole process so easy!
    Reply from Stephanie Nelson
    October 21st, 2026 08:54 PM
    I'm so pleased to hear that you found the process easy, Jarrod! It was a pleasure to assist you and I'm glad we could make it an efficient and smooth experience. I look forward to the opportunity to work with you again in the future. Thanks...
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  • Encompass
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    Charra W
    Batesville, AR
    Posted on June 11th, 2024 01:35 PM
    Communication and timelyness
    Reply from Stephanie Nelson
    October 21st, 2026 08:54 PM
    Thank you for the five-star rating, Charra! I'm thrilled to hear that you appreciated my communication and that my timeliness met your expectations. Providing the best service possible is my top priority at New American Funding. Don't hesitate...
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  • Encompass
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    Roseanne A W
    Jonesboro, AR
    Posted on May 24th, 2024 04:36 PM
    Everyone on the team was very nice! & on top of keeping us informed with the process!
    Reply from Stephanie Nelson
    October 21st, 2026 08:54 PM
    I'm thrilled to hear that you had such a positive experience with our team at New American Funding, Roseanne! It's our top priority to keep our clients informed and make the process as smooth as possible. Your feedback means a lot to me personally...
    read more
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    Rachel S
    Lake City, AR
    Posted on May 23rd, 2024 08:39 PM
    Stephanie went above and beyond to get me all the information to improve my credit score, and then made it such an easy process getting approved for the loan. She was prompt with responding and keeping me up to date with all new information...
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    Reply from Stephanie Nelson
    October 21st, 2026 08:54 PM
    I'm truly delighted to hear that you had a positive experience, Rachel! It's always a pleasure to help clients, like yourself, improve their credit score and guide them through the loan approval process. Your feedback made my day, and I'm really...
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    Robert N C
    Paragould, AR
    Posted on May 19th, 2024 01:50 AM
    Very informative in helpful in the process!
    Reply from Stephanie Nelson
    October 21st, 2026 08:54 PM
    Robert, I'm thrilled to hear that you found our meeting informative and helpful. It was my pleasure to guide you throughout the process. Thank you for the 5-star review, and if there's anything else you need from New American Funding, don't...
    read more
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    About
    At Lower, LLC we understand the importance of home financing. We have the knowledge and experience you can count on to deliver a simple and hassle-free lending experience. Whether you are buying your first home, refinancing or moving up, Lower, LLC offers a wide variety of mortgage products suited to fit the needs of our clients. With our industry-leading customer service, we’re sure to find the home financing that is right for you.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance
    Specialities
    First Time Homebuyers
    Bond Loans
    VA Loans
    FHA Loans
    Conventional Loans
    Mobile Homes
    Rural Development
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    Positions
    • USA Mortgage - Sr. Mortgage Originator
      Oct 7th, 2024 - Oct 16th, 2026
    • New American Funding - Branch Manager
      Feb 1st, 2023 - Oct 7th, 2024
    Addresses and Serving Areas

    Year Started

    2020

    Time Zone

    Central Standard Time (CST)
    Licenses
    • NMLS# 136862
    Disclaimer
    © 2026 Lower, LLC | NMLS ID# 1124061 | 5950 Symphony Woods Road Suite 312 Columbia, MD 21044 | Equal Housing Opportunity | https://nmlsconsumeraccess.org/ | Not an offer of credit or commitment to make a loan; all approvals are subject to underwriting guidelines including but not limited to acceptable current credit worthiness, income history, debt ratio, etc. Loan programs & options are subject to change at any time. Rates will vary depending on your loan term, loan type, credit profile, down payment, and qualifying ratios. Rates can change daily. Some restrictions may apply. Lower conducts business in 47 states for licensing information please visit - https://www.lower.com/legal/license-information.