Top 5%
Sheila Welsh, Ruoff Mortgage
Senior Loan Officer | NMLS# 364985 | Ruoff Mortgag...
Additional Licenses: NMLS# 364985.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
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9 AM to 5 PM
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9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Sheila did a wonderful job of helping my wife and I get prequalified and approved for a mortgage loan for our new home! She was quick to respond to our questions and had prequalified letters in a very timely manner to help us place offers on...
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Reply from Owner
May 19th, 2026 08:43 PM
Donald, I'm glad to hear that the prequalification and approval process went smoothly for you and your wife. It’s good to know that my timely responses and assistance made a positive difference in your home buying experience. Thank you for...
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Sheila was amazing, she kept us informed about the process. Notified us when she needed documents. I never had to wsit wait another day for her to respond back. I tried working with another company and it took a day to here back at the soonest....
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Reply from Sheila Welsh, Ruoff Mortgage
May 12th, 2026 05:49 PM
Donald, I appreciate your kind words and the perfect rating. I'm glad to hear that my responsiveness and communication made a positive difference in your home buying process. Thank you for trusting me with such an important decision. Enjoy...
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No muss, no fuss. Knowledgeable and responsive.
Reply from Sheila Welsh, Ruoff Mortgage
April 20th, 2026 07:08 PM
Franklin, I appreciate your concise feedback. I'm glad to hear you found my service knowledgeable and responsive. If there's anything else you need, feel free to reach out.
I've worked with Sheila before & that's the exact reason why I reached out to her again. She never disappoints & never misses a detail. Ms. Welsh is a delight to work with. I'll always recommend her!
Reply from Sheila Welsh, Ruoff Mortgage
April 20th, 2026 07:09 PM
Sara, thank you for your kind words and for reaching out to me again. I'm happy to hear that you've had such a positive experience and that you'd recommend me. If you ever have any questions or need assistance, I'm here to help. Enjoy your...
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Sheila Welsh, Ruoff Mortgage has received a review with 5 star rating from Chrystal G
Reply from Owner
April 20th, 2026 07:10 PM
Thank you for the perfect rating, Chrystal. I appreciate your support and trust in my services at Ruoff Mortgage. Enjoy your new home and if you need anything please let me know.
Sheila is very knowledgeable and responsive
Reply from Sheila Welsh, Ruoff Mortgage
April 20th, 2026 07:11 PM
Chrystal, I'm grateful for your kind words. It's important to me to be both knowledgeable and responsive in my work. If you ever have more questions or need assistance, please feel free to reach out.
Sheila was friendly and warm. Easy to talk to! Answered any and all questions very promptly.
Reply from Sheila Welsh, Ruoff Mortgage
March 23rd, 2026 08:21 PM
I'm glad to hear that you found me approachable and responsive, Deborah. Ensuring you feel comfortable and informed throughout the process is very important to me. If any other questions arise or if there's anything else I can assist you with,...
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Sheila and Ruoff were great to work with. Highly recommend!
Reply from Owner
March 23rd, 2026 08:22 PM
Courtney, it's great to hear that you had a positive experience working with me and Ruoff Mortgage. I appreciate your recommendation and am here if you have any future questions or needs. Thank you for your review! Enjoy your new home!
Sheila was knowledgeable, kind, and Understanding . She knew this can be a stressful experience and made it better! So lucky to have her, will use her again in the future for any refi needs!
Reply from Sheila Welsh, Ruoff Mortgage
March 17th, 2026 03:47 PM
Courtney, it's great to hear that you felt supported and understood during this process. Making the experience less stressful for you is always a priority. I'm grateful for your trust and look forward to assisting you with any future refinance...
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Sheila did a great job walking me through the process and making the loan application and home buying process easy to manage.
Reply from Sheila Welsh, Ruoff Mortgage
March 10th, 2026 01:48 PM
Thank you for sharing your experience, Katherine. I'm pleased to hear that I could help make the loan application and home buying process more manageable for you. If you have any further questions or need assistance in the future, feel free...
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About
Additional Licenses: NMLS# 364985.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 364985
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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