Top 5%
Guild Mortgage - Shawna Mertens
Branch Manager | NMLS# 698420
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to eve... Show More
Location & Business Hours
Business Hours
Mon
8 AM to 5 PM
Tues
8 AM to 5 PM(Open now)
Wed
8 AM to 5 PM
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Excellent communication during the process and also Shawna being at the closing table with the buyer in person going over the final numbers again I thought was so great.
Reply from Guild Mortgage - Shawna Mertens
January 6th, 2026 06:03 PM
Christine- I’m glad to hear the communication throughout the process was helpful. I always make it a priority to be present at closing so I can walk through the final numbers in person and ensure everyone feels confident and comfortable. It...
read more
Thank you Shawana for makig it happen, eve thouhg we encounter some unexpected hick-ups during the transaction with your experience you were able to keep the transaction moving untill closing day, thank you for your help,
Reply from Guild Mortgage - Shawna Mertens
January 5th, 2026 06:09 PM
Navigating challenges isn’t always easy, but reaching the closing table makes it all worthwhile. Thank you for your collaboration in getting this one across the finish line! We look forward to partnering with you again soon!
Shawna Mertens is a Rockstar!! I couldn't have been happier with my overall experience!! This was my first mortgage and she made it so unbelievably easy and stress free that I can't believe I didn't do this sooner!
Reply from Owner
January 5th, 2026 06:05 PM
Joe-Thank you so much for your amazing feedback! I’m thrilled to hear that you had such a positive experience and that you’d recommend me to others—that truly means the world to me. Helping clients feel confident and supported throughout the...
read more
I couldn't be happier with my overall experience and I will be recommending you to everyone that I hear talk about a mortgage or refinancing!
Reply from Guild Mortgage - Shawna Mertens
January 5th, 2026 06:05 PM
Joe-Thank you so much for your amazing feedback! I’m thrilled to hear that you had such a positive experience and that you’d recommend me to others—that truly means the world to me. Helping clients feel confident and supported throughout the...
read more
Shawna Mertens at Guild Mortgage was outstanding from start to finish. Buying a home can be stressful, but Shawna made the process clear, organized, and manageable the entire way through. Communication was excellent, questions were answered...
read more
Reply from Owner
January 5th, 2026 06:06 PM
Adam-Thank you so much for your kind words! I’m so glad I could help make your home-buying process a little less stressful. Communication and keeping you informed every step of the way are always my top priorities! Wishing you all the best...
read more
Working with Shawna Mertens at Guild Mortgage was hands-down one of the best parts of an otherwise stressful home-buying process. She was clear, responsive, and incredibly knowledgeable from start to finish. Every question I had was answered...
read more
Reply from Guild Mortgage - Shawna Mertens
January 5th, 2026 06:06 PM
Adam- Thank you so much for your kind words! I’m so glad I could help make your home-buying process a little less stressful. Communication and keeping you informed every step of the way are always my top priorities! Wishing you all the best...
read more
Communication was awesome . There was a tough situation with the type of property it was and buyers experience but through working together we got it to the closing table .
Reply from Shawna Mertens
January 2nd, 2026 09:24 PM
I appreciate your feedback, Dawn. It’s great to hear that our communication helped us navigate the challenging situation. Working through complexities like the property type and the buyer's experience can be tough, but getting to the closing...
read more
We were from foul dulac and stay help us greatly
Reply from Shawna Mertens
December 22nd, 2025 07:16 PM
Richard- We are so happy that we were able to get you into a new home and paying less than your previous rent! Enjoy this holiday season in your new home! We are always a phone call away if you have any questions!
Shawna always does a great job! Communication is always great and all deadlines are met on time. Great working with you:)!
Terry
Reply from Shawna Mertens
December 29th, 2025 02:56 PM
I'm grateful for your positive feedback, Terry. Ensuring clear communication and meeting deadlines is always a priority for me, so I'm glad to hear that you found our work together to be effective. It's been great working with you as well!...
read more
Guild Mortgage - Shawna Mertens has received a review with 5 star rating from Johan R
81–90 of 637
About
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Bridge
Conventional
Down Payment Assistance
Energy-efficient
FHA
Jumbo
Lock and Shop
Manufactured Homes
View All
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Memberships
- Envision Fond du Lac
Addresses and Serving Areas
Primary Serving Area
Year Started
1960
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 698420
Gallery
Hobbies
- Green Bay Packers, Spending time with my family and our vacation home.
Disclaimer
I am authorized to do business in the states of Florida, Michigan and Wisconsin.; NMLS ID: 698420; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.