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Guild Mortgage - Shawna Mertens
Branch Manager | NMLS# 698420
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to eve... Show More
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Business Hours
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8 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Shawna was quick! She was always available and ready to answer questions!
Reply from Shawna Mertens
March 2nd, 2026 04:32 PM
Buying your first home comes with a lot of questions, I'm glad I could be there every step of the way with quick answers and guidance you could trust. Your confidence means the world to me!
All communication was timely, process went smooth, esigning a breeze
Reply from Shawna Mertens
February 23rd, 2026 04:42 PM
Thank you! I’m glad everything went smoothly and the e-signing was easy. I appreciate you taking the time to share your feedback!
Shawna was very responsive and knowledgeable. She took a call from our realtor on a Saturday and explained all of our options for financing. She is also very kind and personable! Our experience with Shawna was seamless. Thank you!
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Reply from Shawna Mertens
February 23rd, 2026 04:43 PM
Thank you so much for the wonderful review! I’m glad I could be available to walk through your financing options and make the process seamless. Your kind words truly mean a lot!
Guild Mortgage - Shawna Mertens has received a review with 5 star rating from Wisconsin C
Shawna's determination to get us through the loan commitment step. Thank You Shawna! If a client of yours ever needs help down in my area, Washington County and surrounding area, it would be great to work with you again! Terry
Reply from Shawna Mertens
February 23rd, 2026 04:46 PM
I appreciate your patience throughout the process, Terry! We’re all working toward the same goal—getting everyone to the closing table. I look forward to working with you again in the future!
Professional and always communicated with us in a timely manner. Excellent service overall !
Reply from Shawna Mertens
March 2nd, 2026 03:02 PM
Providing timely updates and a smooth experience is always our top priority!
If you ever need anything in the future, we’re here and happy to help!
Very efficient transaction . Closed early , and was able to get a better rate !
Reply from Shawna Mertens
February 23rd, 2026 04:48 PM
Thank you for the wonderful review! I’m glad we were able to make the process smooth, get you to the closing table early, and improve your rate. It was a pleasure working with you!
Love Shawna and Haley - they are always available when I have questions.
Reply from Shawna Mertens
February 23rd, 2026 05:00 PM
It's wonderful to hear that you appreciate the availability and support provided, Cindy. Being there to answer your questions is a key part of my commitment to client service. If there's ever anything else you need, don't hesitate to let me...
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Shawna was a great communicator and stayed on top things!!
Reply from Shawna Mertens
February 6th, 2026 05:36 PM
I'm pleased to know that you found the communication effective and that everything stayed on track, Danielle. Keeping things organized is important, and I'm glad it made a positive impact on your experience. If you ever have more questions...
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Shawna was absolutely wonderful to work with ! she made the home buying process so easy for me . Honestly, it was easier for me to buy my house than it was trying to rent an apartment. She did everything exactly the way she promised. Such a...
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Reply from Shawna Mertens
January 16th, 2026 08:46 PM
I'm really pleased to hear that you found the home buying process smooth and straightforward, Robert. Making it easier for you than renting is a great compliment, and I'm glad everything met your expectations as promised. Knowing you'll recommend...
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About
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Bridge
Conventional
Down Payment Assistance
Energy-efficient
FHA
Jumbo
Lock and Shop
Manufactured Homes
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Memberships
- Envision Fond du Lac
Addresses and Serving Areas
Primary Serving Area
Year Started
1960
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 698420
Gallery
Hobbies
- Green Bay Packers, Spending time with my family and our vacation home.
Disclaimer
I am authorized to do business in the states of Florida, Michigan and Wisconsin.; NMLS ID: 698420; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.