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Guild Mortgage - Shawna Mertens
Branch Manager | NMLS# 698420
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to eve... Show More
Location & Business Hours
Business Hours
Mon
8 AM to 5 PM
Tues
8 AM to 5 PM(Open now)
Wed
8 AM to 5 PM
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Reviews from Web
Wonderful people and dedication. Professionals all around! Thanks again!!!
Reply from Shawna Mertens
March 27th, 2026 09:40 PM
Doug- Thank you for taking the time to share your experience and for trusting us with your home financing. We truly appreciate your kind words and the opportunity to work with you.
Guild Mortgage - Shawna Mertens has received a review with 4 star rating from Andy
Reply from Owner
March 27th, 2026 09:31 PM
Andy- Thank you for the kind review!
Shawna was quick to respond to emails and texts. She was able to overlook our current situation regarding a new job/maternity leave.
Reply from Shawna Mertens
March 27th, 2026 09:31 PM
Andy - Thank you for the kind review! I’m glad I was able to respond quickly and support you through your unique circumstances with the job transition and maternity leave. It was a pleasure working with you, and I truly appreciate the opportunity....
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Timely and professional, great people to work with!
Reply from Shawna Mertens
March 27th, 2026 09:38 PM
Thank you so much for the kind words and for trusting us again! We truly appreciate your continued confidence and are glad we could provide a timely, smooth refinance experience. It’s always a pleasure working with you.
Shawna and Hailey were amazing and making sure I had everything needed and communicating when I needed to provide something else! They made the transaction smooth and easy!
Reply from Shawna Mertens
March 27th, 2026 09:33 PM
Thank you so much, Mandy! It means a lot that you chose to work with us again. Haley and I loved helping you through another smooth transaction and truly appreciate your continued trust and support! :)
Shawna was absolutely wonderful to work with during my mortgage process. She was patient, supportive, and always took the time to explain things clearly whenever I had questions. Buying a home can feel overwhelming, but having someone so knowledgeable...
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Shawna was absolutely wonderful to work with during my mortgage process. She was patient, supportive, and always took the time to explain things clearly whenever I had questions. Buying a home can feel overwhelming, but having someone so knowledgeable...
read more
Reply from Shawna Mertens
March 24th, 2026 04:05 PM
I'm heartened to know that my support made a meaningful impact during your home buying journey, Samantha. Understanding that it can be an overwhelming experience, I strive to offer clarity and patience every step of the way. Thank you for your...
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You reached out to us when we were eligible to refinance and the process was pretty quick. Also worked with us to ensure we didn't need to pay anything out of pocket at closing. Overall it was a great experience.
Reply from Shawna Mertens
March 27th, 2026 09:37 PM
Thank you for the kind review! I’m glad I was able to reach out when the timing was right and help make the refinance process quick and smooth—especially with no out‑of‑pocket costs at closing. It was great working with you, and I truly appreciate...
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The people I worked with were very willing to help me through the process of Buying a home. I learned many things theough the assistance of the workers at Guild.
Reply from Shawna Mertens
March 27th, 2026 09:35 PM
Thank you for the great review! We’re happy to hear that our team was supportive and informative throughout your homebuying journey. Helping our clients feel confident and informed is always our goal. Enjoy your new home!
We couldn’t have asked for someone more knowledgeable! Shawna and her team made the mortgage side of buying our first home smooth and quick. She was always responsive, ready to answer our questions, and made the entire process feel so much...
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Reply from Owner
March 2nd, 2026 04:29 PM
Thank you so much for your kind words! Helping first‑time homebuyers navigate the mortgage process is something our team truly loves to do, and we're thrilled to hear your experience felt smooth and stress‑free. Congratulations on your new...
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About
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Bridge
Conventional
Down Payment Assistance
Energy-efficient
FHA
Jumbo
Lock and Shop
Manufactured Homes
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Memberships
- Envision Fond du Lac
Addresses and Serving Areas
Primary Serving Area
Year Started
1960
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 698420
Gallery
Hobbies
- Green Bay Packers, Spending time with my family and our vacation home.
Disclaimer
I am authorized to do business in the states of Florida, Michigan and Wisconsin.; NMLS ID: 698420; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.