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Guild Mortgage - Shawna Mertens
Branch Manager | NMLS# 698420
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to eve... Show More
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Business Hours
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8 AM to 5 PM
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closed
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closed
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Guild Mortgage - Shawna Mertens has received a review with 5 star rating from Jade R
I had an excellent experience working with Shawna, From start to finish, they were professional and incredibly responsive. She took the time to explain every step of the mortgage process, answered all my questions, and made sure I felt comfortable...
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Reply from Shawna Mertens
September 30th, 2025 01:25 AM
I'm glad to hear you had an excellent experience working with me. It's important to me that every step of the mortgage process is clear and that your questions are thoroughly answered. Knowing that you found the process smooth and timely is...
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Shawna and her team provided excellent communication and customer service throughout the loan process. I would highly recommend!
Reply from Owner
September 18th, 2025 08:59 PM
Sammi- We truly appreciate your feedback! Clear communication is extremely important to us throughout the loan process as it is one of the most important decisions you will make in your life! Please feel free to reach out anytime you have a...
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Shawna and her team provided excellent communication and customer service throughout the loan processs. I would highly recommend!
Reply from Shawna Mertens
September 17th, 2025 01:39 PM
I'm grateful for your recommendation and happy to hear that you found the communication and customer service throughout the loan process to be excellent. I always aim to provide clear and supportive guidance, so knowing that you had a positive...
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Shawna and her assistant, Haley are great to work with. Their communication is fantastic, and I feel very confident working with Shawna.
Reply from Shawna Mertens
September 14th, 2025 10:22 PM
It's wonderful to hear that you feel confident working with me and found the communication from myself and Haley to be fantastic. Building clear and effective communication channels is something I prioritize, so it's rewarding to know this...
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As a first time homebuyer, I was kinda lost with how to move forward with buying a home. My realtor recommended Shawna and it was the best decision I made. Shawn was extremely helpful and very upbeat and friendly. Explained everything to help...
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Reply from Shawna Mertens
September 2nd, 2025 03:49 PM
Brett- Thank you so much for your incredibly kind words! It was truly a pleasure helping you through your first homebuying experience. I know how overwhelming the process can feel at first, so I’m glad I could help make things clearer and more...
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Shawna and her team have serviced many of my buyers over the last 5 years of my real estate career. Responsive, and always happy to educate all parties throughout the process. Highly recommend!!!
Reply from Owner
September 2nd, 2025 03:48 PM
Glenn, Thank you so much for your continued trust and support over the years! It’s been a true pleasure working with you and helping your buyers navigate the loan process. I believe communication and education are key to a smooth transaction,...
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Shawna and her team have serviced many of my buyers over the last 5 years of my real estate career. Responsive, and always happy to educate all parties throughout the process. Highly recommend!!!
Reply from Shawna Mertens
September 2nd, 2025 03:47 PM
Glenn, Thank you so much for your continued trust and support over the years! It’s been a true pleasure working with you and helping your buyers navigate the loan process. I believe communication and education are key to a smooth transaction,...
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Shawna and the team did a great job keeping me informed throught out. I appreciated the updates on the progress of the loan and it was nice to have a lender keep me in the loop throughout every step of the process.
Reply from Shawna Mertens
September 2nd, 2025 03:46 PM
Thank you so much for your kind words, Alana! I’m really glad to hear that you felt informed and supported throughout the loan process. Keeping our realtor partners in the loop every step of the way is something I truly value, so it’s great...
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It felt like Shawna really had our best interest in mind and wasn't just looking out for herself and the success of Guild. She was really helpful as a first time homebuyer and she really explained everything to us thoroughly in very basic terms....
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Reply from Owner
September 2nd, 2025 03:44 PM
Thank you so much for your thoughtful review! It truly means a lot to me that you felt supported and understood throughout your homebuying journey. I always strive to make the process as clear and comfortable as possible—especially for first-time...
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About
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Bridge
Conventional
Down Payment Assistance
Energy-efficient
FHA
Jumbo
Lock and Shop
Manufactured Homes
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Memberships
- Envision Fond du Lac
Addresses and Serving Areas
Primary Serving Area
Year Started
1960
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 698420
Gallery
Hobbies
- Green Bay Packers, Spending time with my family and our vacation home.
Disclaimer
I am authorized to do business in the states of Florida, Michigan and Wisconsin.; NMLS ID: 698420; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.