Shawn Kaplan at CrossCountry Mortgage
Branch Manager | NMLS #184641
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Franklin, TN. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consider... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
Fri
8:30 AM to 5 PM
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Smooth experience from start to finish. Very quick and hard-working team that had solutions for every hurdle along the way. Professional, but also personable. I can see why my realtor was quick to recommend the Kaplan Team and I'm glad we went...
read more
Our experience with The Kaplan Team of CrossCountry Mortgage was outstanding! As first-time homebuyers, we had many questions throughout the mortgage process, and the entire team was patient, knowledgeable, and incredibly supportive from start...
read more
Reply from Owner
September 21st, 2026 03:37 PM
Thank you so much for taking the time to leave such a thoughtful review! This truly means a lot to our entire team.Helping first-time homebuyers is one of the most rewarding parts of what we do, especially when we get to be part of the journey...
read more
We had a great experience working with Cross Country Mortgage to buy 2 properties, a regular property and a 1031 exchange property. Unexpectedly, we found the regular property first before the 1031 relinquished property sold, which left us...
read more
Reply from Owner
September 21st, 2026 07:26 PM
Laurel, I'm glad to hear that your experience with CrossCountry Mortgage, LLC was successful in securing both properties. It's pleasing to know that our team's guidance, especially from Heather and me, was helpful in navigating this complex...
read more
We had a great experience working with Cross Country Mortgage to buy 2 properties, a regular property and a 1031 exchange property. Unexpectedly, we found the regular property first before the 1031 relinquished property sold, which left us...
read more
Reply from Shawn Kaplan at CrossCountry Mortga...
September 18th, 2026 05:21 PM
James, I'm pleased to hear that your experience working with CrossCountry Mortgage, LLC was positive and successful. I'm glad that our team's guidance and local reputation helped you secure both properties, especially with such a competitive...
read more
I am a real estate agent and a client and I couldn't be happier with Cross-Country Mortgage. Their team is attentive, quick with communication, and they provide exceptional, next level, service to all of their clients. From my personal experience,...
read more
Reply from Owner
September 18th, 2026 05:11 PM
Chasity, I'm really pleased to know that both as a real estate agent and a client, you had such a good experience with the Kaplan Team at CrossCountry Mortgage, LLC. It's wonderful to hear that our team could provide attentive service and secure...
read more
From start to finish, the Kaplan team was great to work with. Justin, Colleen, and Donna took extremely good care of us. Donna navigated a complex relocation program and worked directly with our relocation rep which took a ton of stress off...
read more
Reply from Owner
September 9th, 2026 01:33 AM
Matt you and your family were an absolute dream to work with. You were punctual and a great communicator which made our job much easier! Thank you for your support and kind words!
Just recently attended an event, and the information was very helpful.
Reply from Owner
August 28th, 2026 04:01 PM
We are so glad you came and appreciate the kind words!
Shawn always has the best up to date intel on the real estate market and is just TOP NOTCH!
Reply from Owner
August 28th, 2026 06:51 PM
Thanik you for joining us Kate! We are so glad you could make it and hope you walked away with some valuable information!
Very responsive and knowledgeable with the referral I send them!
Reply from Owner
August 28th, 2026 06:52 PM
Thank you Roni! We are grateful for your trust and appreciate the opportunity to work with you.
Shawn did an awesome job with his presentation at the luncheon. He was very informative and gave us a lot of tools to use in our real state industry to help benefit our buyer and seller clients.
Reply from Owner
August 28th, 2026 06:53 PM
Thank you Andrea! We truly appreciate your support and kind review!
1–10 of 505
About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Franklin, TN. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #184641 | Branch NMLS #2454943
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
DSCR Loans
Self-Employed Mortgages
Cash-Out Refinances
Investor Mortgages
Bank Statement Mortgages
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Addresses and Serving Areas
Primary Serving Area
Time Zone
Central Standard Time (CST)
Licenses
- 184641
Hobbies
- Hunting
- Car Shows
- Family Time