Shawn Kaplan at CrossCountry
Branch Manager
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Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
As a transaction coordinator, I've worked with this team on several closings. I appreciate this lending team's responsiveness, attention to detail, and clear communication. They make every closing smooth and efficient.
Shawn Kaplan at CrossCountry has received a review with 5 star rating from Jessica M
Shawn and his team are top tier. Great communication, simple processes and execution
Shawn Kaplan, Heather McGarry and the Kaplan Team of CrossCountry Mortgage Lender in Franklin, TN were a pleasure to work with when we financed our home purchase. They made sure everything was done on time and that it all went smoothly. They...
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Reply from Owner
April 10th, 2026 02:52 PM
Thank you Gene! Very grateful for your trust and honored to help!
Shawn Kaplan and his team have been an absolute blessing to our family in finding our first home! Shawn and his team were kind, gracious and working with us around the clock whenever we needed assistance. We will absolutely be using Shawn and...
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Reply from Owner
February 17th, 2026 09:08 AM
Thank you so much for the kind words! Helping your family into your first home truly means a lot to me and my team. We’d be honored to work with you again anytime. Wishing y’all nothing but joy in your new home, Karly!
The whole team was great. I worked with Heather and she was super helpful and informative throughout the whole process. Everything went very smoothly and super fast. Great experience overall. Highly recommend.
Reply from Owner
March 27th, 2026 06:19 PM
Thank you so much for the kind words, we really appreciate you taking the time to share your experience. Heather is incredible at what she does and I’m glad she was able to guide you every step of the way.We work hard to make the process smooth,...
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Extremely satisfied with the smooth process and amazing work from the entire Kaplan team.
Reply from Owner
February 17th, 2026 09:05 AM
We appreciate you trusting us and are always here if you need anything down the road!
Professional, personable, kind, respectful, and VERY helpful getting us our first home! We definitely recommend this company and team to all our friends and family! Thanks again— God bless yall!
Reply from Owner
February 17th, 2026 09:05 AM
Thank you so much for the kind words, Charles! Helping you into your first home is a true honor. Grateful for the trust to my team!
Shawn and the CCM are fantastic to work with, they are closely engaged throughout the entire process, making it an easy and positive experience, especially working remotely to complete my loan process.
Reply from Owner
February 17th, 2026 09:01 AM
Thank you so much for the kind words, Scott! I’m really glad our team could make your remote loan process feel easy and stress‑free. We’re always here to support you!
10/10 experience! The best mortgage process we have ever experienced. This is always a stressful process but this group made it so much easier for us this go around. Heather was amazing at communication and making the process smooth. Shawn...
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Reply from Owner
December 4th, 2025 12:48 AM
Thank you for the kind words! You were wonderful to work with and we are so happy for you! 🙏🏽
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Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
DSCR Loans
Self-Employed Mortgages
Cash-Out Refinances
Investor Mortgages
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Time Zone
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Licenses
- NMLS# 184641