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Shawn Chappell at Waterstone Mortgage NMLS #4...
Sales Manager / Senior Loan Officer
With over 15 years as a home loan advisor, Shawn specializes in personalized mortgage solutions that align with his clients' financial goals. His expertise goes beyond standard mortgages, he helps clients build lasting wealth through strate... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Shawn and his team at Waterstone Mortgage was amazing through every step of the way! Being new to KC, and a new home owner, they were always available, responsive, thorough, and guided me through every step of the journey. It went so smoothly...
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Reply from Shawn Chappell
November 2nd, 2026 03:21 PM
I'm glad to hear that your journey with us was smooth, Timothy. It's great to know that my team at Waterstone Mortgage and I could provide the guidance and support you needed as a new homeowner in KC. Thank you for your kind words!
Shawn was a pleasure to work with! He always followed up promptly and answered all of my questions. He is very knowledgeable and always professional.
Reply from Shawn Chappell
October 30th, 2026 02:09 PM
I'm pleased to hear that you had a great experience working with me, Shaun. I'm glad I could provide prompt follow-ups and answer your questions effectively. Your kind words about my knowledge and professionalism are truly appreciated.
I know it helps being organized with your needed paperwork as an applicant, but submitting to the online portal is very simple. Shawn and Valerie work efficiently to make the approval and underwriting as stress-free as possible.
Reply from Shawn Chappell
October 19th, 2026 05:01 PM
I'm pleased to know that the online portal was simple for you to use, Nathan. Valerie and I strive to make the approval and underwriting process at Waterstone Mortgage as stress-free as possible, and I'm glad we could assist you efficiently....
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They took care of everything, made it
Reply from Shawn Chappell
October 5th, 2026 06:15 PM
I'm glad to hear that everything was well taken care of, Darrel. It's wonderful to know that your experience with Waterstone Mortgage was smooth and satisfactory.
Shawn Chappell at Waterstone Mortgage NMLS #473668 has received a review with 5 star rating from Shawn W
Reply from Owner
October 2nd, 2026 01:46 PM
Thank you, Shawn, for the perfect rating. I'm pleased to know that your experience with Waterstone Mortgage was positive.
They walked us thru every step ama helped when we did not
Reply from Shawn Chappell
October 2nd, 2026 05:32 PM
Shawn, I'm happy to hear that you felt supported every step of the way. It's great to know I could assist you with your needs at Waterstone Mortgage.
Shawn Chappell at Waterstone Mortgage NMLS #473668 has received a review with 5 star rating from Justin B
Reply from Owner
October 1st, 2026 01:43 PM
Justin, thank you for your 5-star rating. I'm pleased to know you had a positive experience with Waterstone Mortgage.
As always, Shawn and company provided excellent communication and a smooth transaction process, from start to finish.
Reply from Shawn Chappell
October 1st, 2026 04:44 PM
Justin, I'm grateful for your kind words and pleased to know that you experienced excellent communication and a smooth transaction with Waterstone Mortgage. If there's ever anything more you need, feel free to reach out.
Very responsive
Reply from Shawn Chappell
September 10th, 2026 03:11 PM
Christopher, I appreciate your feedback and am glad to know you found me very responsive. If you have any more questions or need further assistance, feel free to reach out.
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About
With over 15 years as a home loan advisor, Shawn specializes in personalized mortgage solutions that align with his clients' financial goals. His expertise goes beyond standard mortgages, he helps clients build lasting wealth through strategic home financing. As a real estate investor himself, Shawn offers valuable insights into property investment. Outside of work, he enjoys time with his wife, Courtney, and their three boys.
Products & Services
Mortgage Loan Officer
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Year Started
2000
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #473668
Awards
Disclaimer
State of Iowa Exempt Company Registration #2009-0102.State of Idaho Licensee Exempt.Iowa Master Loan Company Registration #88883361 (Regulated Lender Loan Company License).Illinois Residential Mortgage Licensee # MB.6760383.Idaho Regulated Lender Licensee #RRL-8843.Alabama Consumer Credit Licensee #22162.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License #41DBO-188056.Licenseed by the N.J. Department of Banking and Insurance. Residential Mortgage Lender Branch Licensee. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions