New American Funding - Scott Monroe

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-714-788-8797
Rating: 4.84

Sr. Loan Officer | NMLS # 1653946

Consumer Direct | Santa Ana

4.84

(114)

My name is Scott Monroe, and I am proud to work with the community on behalf of New American Funding. As a highly-skilled Sr. Loan Officer, NMLS #1653946, my goal is to provide the best customer service possible along with knowledgeable, un... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 265-6631

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/ScottMonroe/

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4.84

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I think Scott did a good job for the most part handling our application process. I was disappointed that 2 days before closing the communication stopped and we were forced to push back our closing. I also did not appreciate the vast difference...

Reply from Scott Monroe

May 11th, 2024 04:56 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Scott was great and friendly but I wish the process was more organized. I don't think the disorganization was Scotts fault. The information required needs to be organized and stream lined. Information for funding needs to be requested way before...

Reply from Scott Monroe

May 1st, 2024 04:10 PM

Thank you Jason for the honest feedback! I'm very happy we were able to get you and Amara to the finish line and I hope you enjoy your new home!We have taken your experience up to management to improve our process. I appreciate everyone's hard...

Communication and follow through.

Great communication. Easy process

Reply from Scott Monroe

April 20th, 2024 02:50 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

The people we worked with did a great job at explaining the process, helping any questions we had, and making up feel prepared for closing. Thanks team!

Reply from Scott Monroe

April 14th, 2024 04:50 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Scott was absolutely amazing to work with!! He was so positive and communicative throughout the entire process. I highly recommend Scott and his team to anyone. I would love to work with them again!

The things that made it great was the support, listening, personability, and being relentless until we found a home.

Reply from Scott Monroe

April 9th, 2024 11:08 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Scott took over in a very hard period. The original loan officer appeared to have dropped the ball. My client had to start from the very beginning of the process. He kept in constant contact with my clients and myself. He kept them calm and...

Reply from Scott Monroe

March 26th, 2024 04:44 PM

Thanks for the kind words Beverly! It couldn't be done without your expertise as well. So grateful to get the Baker's into their new home! I hope we can work again in the future!

Scott. You were amazing. Clear communicator and solutions oriented. I really appreciated the real time updates both from your process tracker and via email. I'd work with you again any day.

Reply from Scott Monroe

March 26th, 2024 04:44 PM

Thanks Clarence, likewise! It was a pleasure working with you as well. I hope we can work together in the future.

Scott always made himself available. He was very professional and helpful. We had a great inexperience. I would recommend him to rest.

Reply from Scott Monroe

March 20th, 2024 07:09 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.