Waterstone Mortgage - Fort Walton Beach, FL
Fort Walton Beach, FL
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
She worked with me very well. I called her everyday to ask random questions. She never seemed to get annoyed or anything. Also I work a weird shift so we mainly talked through email because that was what was best for me and I always got a clear...
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Reply from Owner
March 8th, 2017 12:00 AM
Thank you for the five stars! Having experience mortgage professionals working with you is important for a successful mortgage process! We are so happy to hear about your great experience with Susan and her team. We hope to work with you again...
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Working with Sue at Waterstone was so easy! Her and the team were amazing from start to finish and she is STILL helping us even now! The professionalism that they show is top notch! Highly recommended!
Reply from Owner
February 23rd, 2017 12:00 AM
Wow! Thank you for sharing your great experience! It is great to hear that Sue and her team have provided a top notch loan process and still continue to provide excellent service even after closing! We hope to work with you again soon.
Closing is an extremely stressful process and without an expert, becomes even more so. Ms Botelho made the experience as stress-free as possible in keeping me abreast of the closing status at all times and guiding me effortlessly through the...
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Reply from Owner
February 15th, 2017 12:00 AM
Thank you for your review! An effortless homebuying process is always ideal. We're glad to hear you enjoyed working with Sue. Don't be a stranger!
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Waterstone Mortgage - Fort Walton Beach, FL
Honestly, look elsewhere. Has been nothing but a headache from the start. Had to keep sending in documents over and over because they couldn't find them, none of the officers were in sync on my loan and I had to keep playing the middle man....
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I can not say enough about Sue Botelho - she was patient while I was selling one house and buying another in a month's time, she gave me checklists so that I knew exactly what documentation was to be provided which in turn made for a smoother...
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Reply from Owner
December 8th, 2016 12:00 AM
Thank you for sharing your experience with us! We’re especially glad that you found Sue’s regular communication and guidance videos to be helpful throughout your homebuying experience. We always strive to create a transparent, easy-to-understand...
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Sue communicated with us every step of the way and was always accessible to answer our many questions! I would highly recommend Sue to anyone who is going through this for the first time as she is very patient and excellent in explaining the...
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From the beginning everybody worked as a team, helping us understand each step of the process and getting us from looking at houses to getting the keys. Any time I had a question I could email her and her responses were quick and helpful. We...
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Sue and her team were a pleasure to do business with. All my questions were answered quickly, all paperwork flowed smoothly and we closed in 30 days!
Reply from Owner
July 5th, 2017 12:00 AM
We love happy clients!!! It is our responsibility to keep you informed and to answer your questions as timely as possible. Thank you for your review!
My family will continue to have Sue assist us with all of our future mortgage needs. She is extremely knowledgeable, personable, and efficient. If you are considering buying a house, refinancing, or have general questions I would recommend...
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She made the home-buying process stress-free!! 30 days after putting in an offer I'm enjoying my brand new home. I would recommend her to anyone. On top of that the communication was wonderful.
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions