Waterstone Mortgage - Fort Walton Beach, FL

Name: Waterstone Mortgage - Fort Walton Beach, FL
Address: 123 Staff NE Dr, Fort Walton Beach, Florida, 32548
Telephone: +1-850-362-6901
Rating: 4.92

Fort Walton Beach, FL

4.92

(817)

Mortgage

Mortgage Loan Officer

Contact Info

(850) 362-6901

8503441780

Fort Walton Beach, FL

https://www.waterstonemortgage.com/branches/ft-walton-beach-fl

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM(Open now)

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4.92

(817)

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5 Star

97%

4 Star

3 Star

2 Star

1 Star

We wanted to buy a home in the Jacksonville Florida area, and an acquaintance recommended Sue and her team, not only for Mortgage approval, but also help with working through some credit obstacles. Her team helped us navigate a few credit issues...

Reply from Owner

January 10th, 2022 12:00 AM

Thank you for this review, Lawrence! We know how many questions pop up throughout the homebuying process, that's why communication from an experienced loan originator is key. It sounds like Sue and her team went above and beyond, providing...

Waterstone Mortgage - Fort Walton Beach, FL has received a review with 2 star rating from Jena E

Reply from Owner

January 8th, 2026 11:44 AM

We are sorry to see you feel your experience with us was 2-star worthy, Jena. We'd like to learn more about your experience. Please call our Customer Relations Manager at ~~************~~ or email ~~**************************************~~.

Waterstone Mortgage - Fort Walton Beach, FL has received a review with 5 star rating from Timothy R

Reply from Owner

January 8th, 2026 11:44 AM

Thank you for the 5-star rating, Timothy.

This was our second mortgage experience with Sue and we can't recommend her enough. She is the calm in the storm and so patient throughout the entire process. If you're looking for professionalism and personal touch, then look no further.

Reply from Sue Botelho at Waterstone Mortgage ...

December 8th, 2021 04:30 AM

Thank you for taking the time to write this recommendation, Mark! A fast and easy mortgage is not possible without the help of a knowledgeable, professional loan originator. I appreciate your feedback and hope you'll return to me and Waterstone...

Waterstone Mortgage - Fort Walton Beach, FL has received a review with 5 star rating from Randall G

Reply from Owner

November 18th, 2021 02:28 AM

Thank you for the 5-star rating, Randall. Stay in touch.

She and her team had my back from start to finish, its was stressful for me in the housing process untill I met sue.thank you and I will be back to you in a year.

Reply from Owner

January 8th, 2026 11:45 AM

Thank you for taking the time to write this review, Arnoldii! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.

Sue Botelho & Team are the best lenders out there! From start to finish they made sure everything went smoothly so we could focus on the goal! Thanks Team Sue B!

I was recommended to Sue from Waterstone Mortgage. I was going through an awful experience with another lender and almost lost the contract on the home. Sue came was very helpful and patient during the process. There was a lot to transfer over...

Reply from Owner

November 7th, 2021 12:00 AM

Thank you for your review, Tabitha! The team and I were thrilled we were able to provide you with a positive experience. We look forward to working with you again when the time to refinance or buy a new home is right. Keep in touch.

Waterson Mortgage and specifically Lauren Segraves was exceptional in the home buying process. Lauren made herself available for any and all of my needs/questions/concerns and made this first time home buyer VERY happy! I would recommend them...

Reply from Owner

January 8th, 2026 11:44 AM

Thank you for this review, Kali! We know how many questions pop up throughout the homebuying process, especially when you are buying your first home, that's why communication is key. It's sounds like Lauren went above and beyond, providing...

Sue did an excellent job securing our mortgage. Communication was superb and we closed on time with no issues. I would highly recommend the team at Waterstone Mortgage!

Reply from Owner

January 8th, 2026 11:44 AM

Thank you for sharing, Marc! We're thrilled to hear everything went so smoothly with your mortgage with the help of Sue and her team. We hope to work with you again in the future.

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About

At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Time Zone

Eastern Standard Time (EST)

Disclaimer

Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions