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Sarah Cole, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 3995 Medina Rd Ste 220, Medina, Ohio, 44256
Telephone: +1-216-855-1199
Rating: 4.92

Senior Loan Officer | NMLS# 79345O | Ruoff Mortgag...

Ruoff Mortgage - Medina

4.92

(245)

Mortgage

Mortgage Loan Officer

Contact Info

(216) 855-1199

Medina, OH

https://www.ruoff.com/sarahcole

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.92

(245)

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Sarah worked after hours to get me into my home. She was very patient and knowledgeable about the whole process and as a first time homebuyer I couldn't have asked for a better person to handle my loan.!

Reply from Sarah Cole

October 9th, 2025 04:27 PM

Nikiyah, it's wonderful to hear that you appreciated my efforts in assisting with your home purchase. I understand how important a smooth transition is, especially for a first-time homebuyer. Working at your pace and ensuring clarity in the...

Sarah and her team was amazing and very knowledgeable throughout the entire process!

Reply from Owner

November 19th, 2025 03:59 PM

Thank you so much for taking the time to complete a review! It was my pleasure assisting you with the purchase of your new home

Communication, knowledge of the loan process, excellent response time and extremely friendly!

Reply from Sarah Cole

September 13th, 2025 04:28 PM

Andrew, I'm happy to know that you valued the communication and responsiveness during your experience. My focus is always on conveying knowledge effectively and ensuring a friendly process. Should you have any further questions or need assistance...

As a first time homebuyer I felt like all of my questions and concerns were answered appropriately. The team worked hand in hand to make sure that I was comfortable with the process.

Reply from Sarah Cole, Ruoff Mortgage

November 19th, 2025 03:59 PM

I'm glad to hear that you felt supported and comfortable throughout your homebuying journey. Addressing all of your questions and concerns is always important, especially for first-time buyers. If you have any more questions or need further...

Sarah is very good at what she does. Very knowledgeable in the loan process and determined to get it done!

Reply from Sarah Cole

September 7th, 2025 05:22 PM

I'm pleased to hear that you found my assistance valuable, Sarah. It's important to me to bring knowledge and determination to the loan process, ensuring everything progresses smoothly. If you ever have more questions or need further assistance,...

She is just amazing

Reply from Sarah Cole, Ruoff Mortgage

August 29th, 2025 12:59 PM

Thank you, Gary, for your kind words. Thank you so much for trusting me to walk you through the homebuying process. If you ever need anything or have further questions, please feel free to reach out. I'm always here to assist you!

Timeliness of calls when promised from loan officer. Attention to needed documents on a timeline so that i wasn't signing them at thr veey last minute .

Reply from Sarah Cole, Ruoff Mortgage

August 20th, 2025 04:47 PM

Thank you for taking the time to leave a review. I’m truly sorry to hear that your homebuying experience wasn’t as positive as I had hoped. I always strive to maintain clear and timely communication with my clients, as ensuring a smooth and...

Sarah was wonderful to work with and provided everything we needed for a smooth closing.

Reply from Sarah Cole

August 22nd, 2025 02:22 PM

I'm glad to hear that you had a positive experience, Justin. It’s great to know that I could provide everything you needed for a smooth closing. If you ever have more questions or need assistance down the road, don’t hesitate to reach out....

The communication was great! We were always kept updated on what point we were at in the loan process and what to expect. Everyone was so friendly and helpful.

Reply from Sarah Cole

August 20th, 2025 07:58 PM

Rachel, thank you for sharing your experience. I'm glad to hear that clear communication played a key role during your loan process. Keeping you informed at each step is something I take great pride in, and it's wonderful to know that it made...

Purchasing a home does not have to be hard or stressful. Sarah will make sure everything goes as smooth as possible and will be there for all your questions.

Reply from Owner

November 19th, 2025 04:04 PM

Andrei, I'm pleased to hear that the home buying process felt manageable and stress-free for you. Ensuring clarity and being there to answer all your questions is something I always strive for. If you have any more questions or need further...

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About

Additional Licenses: NMLS# 79345 | OH - MLO.021156.003. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Construction Loan

Fixed Rate Mortgages

Specialities