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Sarah Cole, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 3995 Medina Rd Ste 220, Medina, Ohio, 44256
Telephone: +1-216-855-1199
Rating: 4.92

Senior Loan Officer | NMLS# 79345O | Ruoff Mortgag...

Ruoff Mortgage - Medina

4.92

(245)

Mortgage

Mortgage Loan Officer

Contact Info

(216) 855-1199

Medina, OH

https://www.ruoff.com/sarahcole

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.92

(245)

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Sarah fought hard for us the whole process and made sure to be in contact with us at all times. She took our feelings into consideration and made sure to listen to us when we felt things were less than ideal.

Reply from Sarah Cole, Ruoff Mortgage

September 16th, 2024 02:24 PM

I'm so grateful for your kind words, Sydney. It was truly a pleasure to assist you through the mortgage process and I tried my best to ensure your feelings were heard at all times. It was important to me that you felt comfortable, even when...

Communication was phenomenal!

Reply from Sarah Cole, Ruoff Mortgage

September 16th, 2024 02:26 PM

I'm thrilled to hear that you were pleased with the communication during our interactions, Logan. A big part of my job at Ruoff Mortgage is ensuring every one of my customers feel heard and informed. Receiving your 5-star rating has assured...

Everything was professional and done in a timely manner which I know wasn’t easy. Sarah walked me through Th e whole process and explained everything perfectly.

Reply from Sarah Cole, Ruoff Mortgage

September 16th, 2024 02:41 PM

I'm so glad to hear that you found our process to be professional, timely, and well explained. It was an absolute pleasure assisting you with your mortgage needs at Ruoff Mortgage. Your satisfaction is my top priority, so it's wonderful to...

Extremely knowledgeable and helpful. She works fast and diligently and always responded same day.

Reply from Owner

September 16th, 2024 02:26 PM

I'm thrilled to hear about your positive experience, John! It's always my goal to provide quick, knowledgeable service and I'm glad to know that I was able to assist you effectively. I appreciate your 5-star rating and your kind words. If you...

Sarah was extremely knowledgeable and did a fantastic job explaining the process to my wife and I as first time homebuyers.

Reply from Sarah Cole, Ruoff Mortgage

September 16th, 2024 02:26 PM

I'm sincerely delighted to know that you had a positive experience with me at Ruoff Mortgage, John. As a first-time homebuyer, it's always important to understand the process in depth, and I'm glad I could explain it effectively. Your kind...

Two days before the anticipated closing date of our new home, we were told that we were not able to close or proceed with the purchase of our new home. Mistakes happen and there were acknowledgements of that ball drop. However, this was a HUGE...

Reply from Sarah Cole, Ruoff Mortgage

September 16th, 2024 02:28 PM

Hello Amanda, Firstly, I want to thank you for taking the time to review your experience with Ruoff Mortgage. I appreciate your honesty and acknowledge the frustrations you experienced during the closing process of your new home. I understand...

Sarah was wonderful! She was obviously so knowledgeable, along with being quick to respond whenever we called, that we didn’t even shop for other loan officers. This was the biggest purchase we ever made, so having complete confidence in our...

Reply from Sarah Cole, Ruoff Mortgage

September 16th, 2024 02:42 PM

Hi Ruth, I'm elated to hear about your positive experience! It was a pleasure assisting you with your homebuying needs and I'm thrilled that I was able to provide you with the knowledge and speed you were looking for. Your complete confidence...

Sarah explained every step of the process to me. She followed up and made sure we got everything done!

Reply from Sarah Cole, Ruoff Mortgage

September 16th, 2024 02:28 PM

I'm so thrilled to hear that you had a positive experience, Taylor! Ensuring that you're informed and comfortable every step of the way is of utmost importance to me. Thank you for your kind words and the 5-star review. It was an absolute pleasure...

Sarah Cole, Ruoff Mortgage has received a review with 5 star rating from Haley M

Great communication and flexible hours Sarah was able to answer questions during. Would recommend her to anyone going through the buying process.

Reply from Sarah Cole, Ruoff Mortgage

September 16th, 2024 02:46 PM

I'm so pleased to hear that you had a positive experience, Haley! Your recommendation means a lot to me. Being there to answer your questions and provide flexible hours for services is what I strive for to ensure my clients have the best experience....

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About

Additional Licenses: NMLS# 79345 | OH - MLO.021156.003. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Construction Loan

Fixed Rate Mortgages

Specialities