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Sarah Cole, Ruoff Mortgage
Senior Loan Officer | NMLS# 79345O | Ruoff Mortgag...

Additional Licenses: NMLS# 79345 | OH - MLO.021156.003.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a ... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Thorough, knowledgeable and helpfu!
Reply from Sarah Cole, Ruoff Mortgage
August 5th, 2026 06:07 PM
Thank you so much for your kind words! It was truly a pleasure helping you through the mortgage process. I'm so glad you found the experience thorough, informative, and helpful. Thank you for trusting me with such an important milestone, and...
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Very good attention and excellent service. They do everything quickly
Reply from Owner
August 11th, 2026 02:13 PM
Thank you so much for the kind review! I’m so glad you had a great experience and felt well taken care of throughout the process. Providing excellent service, clear communication, and a quick, smooth experience is always my goal. I truly appreciate...
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Very good
Reply from Sarah Cole, Ruoff Mortgage
August 5th, 2026 03:43 PM
Thank you so much for your review! I truly appreciate you taking the time to share your experience. It was a pleasure working with you, and I'm grateful for the opportunity to help with your home financing. Wishing you many happy memories in...
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Fantastic communication, very helpful and knowledgeable
Reply from Owner
August 5th, 2026 03:44 PM
Thank you so much for your kind words! It truly means a lot to hear that you found my communication helpful and that I was able to make the process easier to understand. I strive to keep my clients informed every step of the way, and I'm so...
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Fantastic communication, very helpful and knowledgeable
Reply from Sarah Cole, Ruoff Mortgage
August 5th, 2026 03:44 PM
Thank you so much for your kind words! It truly means a lot to hear that you found my communication helpful and that I was able to make the process easier to understand. I strive to keep my clients informed every step of the way, and I'm so...
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Explained in detail what was needed and the reason it was needed.
Reply from Sarah Cole, Ruoff Mortgage
August 5th, 2026 03:36 PM
Thank you so much for your thoughtful review! I'm so glad you felt informed throughout the process. I believe it's important for my clients to not only know what is needed, but also why it's needed, so you can feel confident every step of the...
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Sarah Cole is professional and well informed
We admire her dedication and hard work
Reply from Sarah Cole, Ruoff Mortgage
August 5th, 2026 03:35 PM
Thank you so much for your kind words! It truly means a lot to know that my dedication and hard work made a positive impact on your experience. Helping my clients navigate the home financing process with confidence is something I genuinely...
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Sarah did an excellent job ensuring I received the best possible rate. She made the home buying process simple and was available for all questions through out the process. I would highly recommend Sarah for all your home buying needs.
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Reply from Sarah Cole, Ruoff Mortgage
July 2nd, 2026 05:10 PM
Thank you so much for your thoughtful review! It was truly a pleasure helping you through your homebuying journey.I'm so glad we were able to secure a great rate and make the process as smooth and stress-free as possible. Buying a home is one...
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Sarah and Caroline went out of their way make sure I was getting the best rate possible for my loan. They explored and found ways to utilize all of my qualifications to ensure I was getting the best package possible. The process was long, but...
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Reply from Sarah Cole, Ruoff Mortgage
June 29th, 2026 06:50 PM
Thank you so much for your kind words! It truly means the world to Caroline and me that you took the time to share your experience.Helping our clients find every opportunity to make homeownership more affordable is exactly why we do what we...
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I've had the opportunity to work with Sarah Cole on many transactions over the years, and she has been an incredible lending partner every step of the way. Sarah is always responsive, keeps everyone informed throughout the process, and truly...
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Reply from Owner
June 29th, 2026 06:51 PM
Thank you so much for your incredibly kind words and continued trust! It truly means a lot coming from someone I've had the privilege of working alongside with!Real estate is absolutely a team effort, and I'm grateful to partner with professionals...
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About
Additional Licenses: NMLS# 79345 | OH - MLO.021156.003.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Construction Loan
Fixed Rate Mortgages
Specialities
FHA Loans
VA Loans
1st time homebuyer programs
OHFA
1st time homebuyer grants
Down Payment Assitance Loans
HomeReady
HomePossible
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Positions
- Ruoff Mortgage - Senior Loan OfficerMay 2nd, 2022 - Current
Memberships
- Medina Count Board of Realtors Affiliate
- Medina County Board of Realtors Affiliate
- Young Professional Network
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 79345
- OH - MLO.021156.003
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Awards
Achievements
- Ranked #1 Loan Officer in Medina County 2021
- Top Companywide Customer Service Satisfaction Award
- Presidents Club 2023 & 2024
Hobbies
- Softball
- Playing pool
- Traveling
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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