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Sarah Cole, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 3995 Medina Rd Ste 220, Medina, Ohio, 44256
Telephone: +1-216-855-1199
Rating: 4.92

Senior Loan Officer | NMLS# 79345O | Ruoff Mortgag...

Ruoff Mortgage - Medina

4.92

(245)

Mortgage

Mortgage Loan Officer

Contact Info

(216) 855-1199

Medina, OH

https://www.ruoff.com/sarahcole

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.92

(245)

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Sarah was very accommodating and worked her tail off to make sure everything worked out for us !

Reply from Sarah Cole

May 4th, 2026 04:02 PM

Joshua, I appreciate your kind words. I'm glad to hear that my efforts made a positive impact on your experience. If there's anything else you need, please feel free to reach out.

Sarah was excellent to work with. We were first time home buyers so this process was new and very unfamiliar to us. Sarah really walked us through this process at a pace and level that we could understand. She to time to explain the house-buying...

Reply from Sarah Cole, Ruoff Mortgage

March 30th, 2026 04:10 PM

Thank you so much for your kind words — it truly means a lot to me!Helping first-time homebuyers navigate the process is something I’m really passionate about, so I’m so glad you felt supported and comfortable every step of the way. My goal...

Sarah Cole, Ruoff Mortgage has received a review with 5 star rating from Jackie W

Reply from Owner

March 23rd, 2026 02:16 PM

That truly means so much—thank you! I always believe it’s the extra steps and attention to detail that make all the difference in this process. I’m so grateful I had the opportunity to help and be part of your journey!

Took the extra steps on items normal loan officers wouldn't.

Reply from Sarah Cole, Ruoff Mortgage

March 23rd, 2026 02:18 PM

Sarah Cole, Ruoff Mortgage has received a review with 5 star rating from Carissa C

Reply from Owner

March 19th, 2026 06:40 PM

Thank you so much for taking the time to complete a review! I hope you LOVE your new home!

Sarah and the Ruoff team did a great job walking us through the entire process. As first time home buyers and business owners, she handled our complex situation incredibly well and was able to get us approved with terms we all felt good about....

Reply from Sarah Cole, Ruoff Mortgage

March 19th, 2026 06:37 PM

Thank you so much for your kind words—it truly means the world to me! 🏡❤️Helping you navigate the process as first-time homebuyers and business owners was an honor. I know your situation had some extra layers, but you trusted the process,...

Sarah made the buying a house truly memorable. Her and Caroline were fantastic. I have never written a google review before and I wanted to make sure I wrote one about them. Sarah and the ruoff team made me feel like family every step of the...

Reply from Owner

March 19th, 2026 06:38 PM

Wow… this seriously means more to me than you know. 🥹❤️The fact that you took the time to write your first Google review—and made it about us—is something I don’t take lightly. Thank you so much for trusting me and Caroline to be part of such...

Sarah made the experience excellent. She made me feel like family with the way she handled everything. Everything was FAST and got frequent phone calls with updates

Reply from Sarah Cole, Ruoff Mortgage

March 19th, 2026 06:38 PM

Thank you so much for this—I truly appreciate you taking the time to share it! ❤️Making you feel like family is exactly what I strive for, so that means everything to me. And I’m so glad the communication and speed stood out—that’s something...

Made the process super easy.

Reply from Sarah Cole, Ruoff Mortgage

March 19th, 2026 06:39 PM

Thank you so much—I appreciate you taking the time to share that! 😊Making the process feel easy and stress-free is always my goal, so that means a lot. I’m grateful I got to be part of your journey! 🏡I’m always here if you need anything down...

Took time to explain complex processes

Reply from Sarah Cole

March 16th, 2026 04:05 PM

Jovan, I'm pleased to hear that you found my explanations clear and helpful with the more complex aspects of the process. It’s important to me that everything is understood clearly. If there are any other questions or if you need further assistance,...

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About

Additional Licenses: NMLS# 79345 | OH - MLO.021156.003. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Construction Loan

Fixed Rate Mortgages

Specialities