Russ Iona, Ruoff Mortgage
VP Branch Manager | NMLS# 214929 | Ruoff Mortgage ...
Additional Licenses: NMLS# 214929 | OH - MLO.033708.001.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
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9 AM to 5 PM
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9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Wish up front they were honest about the ability to buy a home in our current condition we are young first time home buyers and i felt lied to We were told we could easily be able to buy a home but after we fell in love with a home we were...
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Russ Iona, Ruoff Mortgage has received a review with 5 star rating from Lal B
Everything went perfect the way we wanted and so thankfull for everything
Reply from Russ Iona
December 1st, 2025 06:29 PM
It's great to know everything went just as you hoped. I'm grateful for your kind words, Lal, and it was a pleasure assisting you. If there's anything else you need, feel free to get in touch.
Russ and his team were an absolute pleasure to work with, from the first day to the last. Everything was communicated clearly, and I knew where we were in the process the entire time. I would highly recommend Rouff Mortgage to anyone looking...
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Russ and his team were an absolute pleasure to work with, from the first day to the last. Everything was communicated clearly, and I knew where we were in the process the entire time. I would highly recommend Rouff Mortgage to anyone looking...
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Reply from Russ Iona
December 1st, 2025 08:17 PM
I'm grateful for your recommendation, Jennifer. It means a lot to hear that you had a positive experience from start to finish and that communication was clear throughout. If there's anything else I can assist you with in the future, please...
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Smooth process
Reply from Russ Iona
November 3rd, 2025 04:58 PM
Thank you for your review, LuAnn. I'm glad to hear that the process was smooth for you. If there's anything more I can do for you in the future, please reach out.
You made my wife and I feel welcome, and went out of your way to explain the details of the process, which was so helpful. We appreciate you!
You made my wife and I feel welcome, and went out of your way to explain the details of the process, which was so helpful. We appreciate you!
The Ruoff team was friendly and responsive. The loan processed timely as proposed with no speed bumps.
Very helpful to answer my questions and easy to understand.
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About
Additional Licenses: NMLS# 214929 | OH - MLO.033708.001.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 214929
- OH - MLO.033708.001
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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