Russ Iona, Ruoff Mortgage
VP Branch Manager | NMLS# 214929 | Ruoff Mortgage ...
Additional Licenses: NMLS# 214929 | OH - MLO.033708.001.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
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Business Hours
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9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Russ is so helpful and friendly. He knows the business like the back of his hand and we totally trusted him to do a great job. Everything was smooth and it took a lot of the stress out of the home buying process.
Reply from Russ Iona
June 24th, 2026 01:23 PM
Suzanne, I'm grateful for your kind words. It's wonderful to know that you felt confident and at ease throughout the home buying process. If there's anything else I can assist you with, please don't hesitate to reach out.
I liked the overall communication
Reply from Russ Iona
June 8th, 2026 06:26 PM
James, I appreciate your feedback on the communication. I'm happy to hear it met your expectations. If you have any more thoughts or need further assistance, feel free to reach out.
Russ Iona, Ruoff Mortgage has received a review with 5 star rating from Sean T
Reply from Owner
May 15th, 2026 01:24 PM
Thank you for the great rating, Sean. I'm happy to know that you had a positive experience. If there's anything more I can help with, please feel free to reach out.
Russ made the entire process smooth as could be. super responsive and helpful and attentive to all our questions and needs.
Reply from Russ Iona
May 14th, 2026 03:03 PM
I'm glad to hear that the process went smoothly for you, Sean. It's nice to know that my responsiveness and attention to your questions were helpful. If you need any further assistance, please feel free to reach out.
You do everything on time
Everything was handled in a precise and timely matter
Loan officer always nice. I would have like to receive more information face to face with about my options on other loans. This was my first time taking out a morgage loan. I was cluess until I was told I had to take a class from Fannie May....
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Russ and the team at Ruoff were very knowledgeable. They helped me find a budget that ensures my financial security moving forward.
Reply from Russ Iona
March 6th, 2026 04:45 PM
It's encouraging to hear that the guidance provided helped you find a secure financial path, Erin. I'm pleased that our team's knowledge was beneficial to you. If you have any further questions or need assistance, please let me know.
Russ did a really good job of being there and explaining through the whole process. Thanks
Everything was great.
Reply from Russ Iona
March 2nd, 2026 04:17 PM
I appreciate your feedback, Amir. It's good to know everything met your expectations. If there's anything more I can assist you with, just let me know.
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About
Additional Licenses: NMLS# 214929 | OH - MLO.033708.001.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 214929
- OH - MLO.033708.001
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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