River Robertson
SR. LOAN OFFICER | NMLS# 1698258
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Everything was more or less ok. River was responsive and it all worked out. But it feels like the requested closing date change to 1/6 due to the holidays was a little ambitious. We then chose 1/8 and yet paperwork was still getting sent to...
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Reply from River Robertson
September 13th, 2023 01:29 PM
Thank you for taking the time to leave a review, Frank. I'm glad to hear that you found my responsiveness helpful. I apologize for the ambitious closing date and any inconvenience the last-minute paperwork may have caused. Your feedback is...
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RIVER IS RESPONSIVE, PROFESSIONAL AND A REAL PROBLEM SOLVER. I HAD A GREAT EXPERIENCE ALL AROUND!
Reply from River Robertson
September 13th, 2023 01:29 PM
I'm absolutely thrilled to hear about your positive experience, Issabella. It was a pleasure assisting you and I'm glad I could make the process smooth and efficient for you. Your kind words and the 5-star rating mean a lot to me. If you need...
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Working With River Robertson was all throughout a positive experience, his responsiveness and follow-through is unsurpassed. Would highly recommend him to anyone!
Reply from River Robertson
September 13th, 2023 01:29 PM
I'm truly grateful for your kind words, Isabella. I'm delighted to hear that you had a positive experience working with me. Your satisfaction is my top priority, and I'm thrilled to know I was able to exceed your expectations. I appreciate...
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He's available every step of the way and offers his help at all hours
Reply from River Robertson
September 13th, 2023 01:29 PM
I'm incredibly grateful for your kind words, Janie. I strive to be available and helpful to all my clients at any time they need me. It's heartening to know that you appreciated my efforts. Your satisfaction is my top priority. I'm looking...
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The team at New amer i was fantasy from start to finish as a partial snowboard i spent months away from my primary but they patiently worked with me electronically to process my loan. RIver Robertson and his associates kept in close contact...
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Reply from River Robertson
September 13th, 2023 01:29 PM
I'm incredibly grateful for your kind words, Barbara. I'm thrilled to hear that you had such a positive experience with our team at New American Funding. We understand the unique challenges of being a partial snowboarder and we're glad we could...
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Communication was top notch
Reply from River Robertson
September 13th, 2023 01:28 PM
I'm thrilled to hear you had a positive experience with our communication, Scott! Your feedback is greatly appreciated. Ensuring clear and timely communication is one of our top priorities at New American Funding. Thanks for the 5-star rating!...
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River was great with communication
Reply from River Robertson
September 13th, 2023 01:28 PM
I'm glad to hear that you were satisfied with the communication throughout our process, Mikaela. Your feedback is greatly appreciated. I aim to make everyone's experience as smooth and straightforward as possible. Your rating motivates me to...
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I regret that the choices are so limited. The service was not great, but much better than "just ok". Don't know if it was the type of transaction, the distance from the property to you or something else. It seemed that a lot more information...
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Reply from River Robertson
September 13th, 2023 01:28 PM
Thank you, Rose, for taking the time to share your feedback regarding your experience with New American Funding. We strive to provide top-notch services and your rating has given us an insight into where we can improve. It's unfortunate to...
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River was professional, friendly and stayed in communication in the loan process. Happy new home owners! Great job River.
Reply from River Robertson
September 13th, 2023 01:28 PM
I'm thrilled to hear that you're happy with the loan process and your new home, Toni! Your satisfaction is my top priority, and I strive to maintain clear and regular communication with all my clients. It was a pleasure working with you. Thank...
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Initially, River was very responsive and involved with helping the buyers find their home, but after they made an offer, the buyers said that their interaction with River changed. Perhaps it is because of the closing taking place so near the...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing