River Robertson
SR. LOAN OFFICER | NMLS# 1698258
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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From our very first conversation, River was a true professional. He let me know that he would be accessible to me and our mutual client as needed. As a Realtor, we work all hours of the day and night including weekends, and it was reassuring...
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Reply from River Robertson
September 13th, 2023 01:37 PM
Douglas, thank you for taking the time to share your experience and for the 5-star rating. It was truly a pleasure to work with you and our mutual client. As a loan officer at New American Funding, it's always my goal to be accessible and provide...
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River was very patient with me during entire process. He always answered all my questions right away.I was not the easiest client , had some issues but he did not give up on me . He educated me on the home loan process from A-Z , would definitely...
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Reply from River Robertson
September 13th, 2023 01:36 PM
I cannot express enough how much I value your feedback, Regina. It was truly my pleasure to guide you through the home loan process. Your patience and will to understand the process made it easier for me to assist, and I'm glad that you felt...
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River kept me informed at every step and was very responsive to my many questions. Solid knowledge, great communication and just an overall pleasant person to deal with.
Reply from River Robertson
September 13th, 2023 01:36 PM
I'm genuinely grateful for your positive feedback, Jennifer. It was a pleasure assisting you throughout the process. Your questions helped me to provide you with the necessary information, which is an essential part of my job. Your satisfaction...
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River was very professional and patient. He took the time to answer my questions and responded to quest and requests very quickly. Very pleased with his customer service and his knowledge of the process.
Reply from River Robertson
September 13th, 2023 01:35 PM
I'm truly grateful for your positive review, Deborah! Your satisfaction is my top priority, and it makes me happy to know that you felt supported throughout our interactions. I always strive to provide quick and knowledgeable responses to all...
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River was a pleasure to work with. Always answered the phone and emails right away. Great customer service!
Reply from River Robertson
September 13th, 2023 01:35 PM
Holly, I truly appreciate your positive feedback and 5-star rating. It was a joy to work with you as well. I'm glad to hear that you were satisfied with my promptness and customer service. I strive to maintain these qualities for all my customers...
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The easiness of the whole process and River was always available to help me!
Reply from River Robertson
September 13th, 2023 01:35 PM
I'm thrilled to hear about your positive experience with New American Funding, Richard! It's my goal to ensure the process is as simple and straightforward as possible for all my customers. Your feedback confirms it was a success in your case....
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The contact communication from River to ensure that we were always up to date on what the status of our loan was.
Reply from River Robertson
September 13th, 2023 01:35 PM
I'm so glad to hear that you appreciated the clear and timely communication during the loan process, Kyrsten. Your satisfaction is my priority, and it brings me joy to know that I met your expectations. Thank you for the amazing 5-star review...
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River was proactive in ensuring I made all timelines, and went the extra effort in reviewing all paperwork and discovering discrepancies, and checked in to ensure I was clear on all aspects of the loan process.
Reply from River Robertson
September 13th, 2023 01:35 PM
I'm incredibly grateful for your kind words, Nicolas. Ensuring you're well-informed and comfortable during every step of the loan process is of utmost importance to me. It was a pleasure finding any discrepancies and support you throughout...
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River was awesome. Honest the whole time I truly believed he had my best interest at heart. He kept his word and ensured to keep me updated every step of the way. Even when we hit bumps in the road he kept encouraging words along with honesty....
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Reply from River Robertson
September 13th, 2023 01:35 PM
Thank you so much for the glowing review, Eva! I'm thrilled to hear that you felt supported and informed throughout the entire process. Providing transparency, honesty, and a sense of trust is so critical to what we do at New American Funding....
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River answered all my questions and helped the process run as planned. He did his job and I appreciate all of his hard work.
Reply from River Robertson
September 13th, 2023 01:35 PM
I'm truly grateful for your kind words, Jesus. Ensuring the process runs smoothly for clients like you is my top priority and I'm glad I could assist in making that happen. It's wonderful to hear that you had a positive experience with us at...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing