River Robertson
Branch Manager
We aim to service customers with honesty and integrity. Our goal is to provide home loans to our clients while giving them with the lowest interest rates and closing costs possible.
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In the beginning Communication was good but in the last 3 weeks communication was very poor.
It was a lengthy and difficult transaction not due to River or the lender but more for the fact that we had to switch from one buyer to the next buyer due to some rules that the first buyer could not comply with. River was great and keeping...
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Reply from River Robertson
May 20th, 2024 12:10 PM
Hi Kathy, I'm so grateful to see your 5-star review! I understand that the transaction was a bit complex, but it was my pleasure to assist in navigating through the process and ensuring a smooth transition to the new buyer. I'm glad we were...
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River was fantastic to deal with. Could not recommend him higher.
Reply from River Robertson
May 11th, 2024 02:38 PM
I'm delighted to hear that your experience was positive, Conor! It's always a pleasure to assist and make the process as seamless as possible. Your recommendation means a lot to me. If you have any other needs in the future, don't hesitate...
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Excellent communication, extremely professional, knowledgeable and helpful. Couldn't recommend higher.
Reply from River Robertson
May 8th, 2024 12:44 PM
I appreciate your positive feedback, Conor. It was a pleasure to assist you with your purchase. I strive to provide excellent communication and professional service, so I'm thrilled to hear that I was able to meet your expectations. Your recommendation...
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I am grateful that the loan was processed in time to align with my moving rentals and everything worked out. I am unhappy with the lack of communication near the end on when/if the loan would process in time. I wouldn’t have minded to push...
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Reply from River Robertson
May 6th, 2024 12:00 PM
Thank you for your feedback, Chelsey. I'm pleased to hear that your loan was processed in time for your move. However, I deeply regret that the communication near the end of the process did not meet your expectations. At New American Funding,...
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Communication, advice and expectations were clear and helpful. They kept me informed through the whole process.
Reply from River Robertson
May 5th, 2024 05:54 PM
I'm thrilled to hear that you found our communication and advice helpful, William. It's always my goal to keep our clients well-informed throughout the process. Your positive feedback means a lot to me. Thank you for your 5-star rating. We...
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River helped us buy our first home and made it very easy to understand and walked us step by step through all the steps to make buying our first home possible
Reply from River Robertson
May 3rd, 2024 02:31 PM
I'm absolutely thrilled to hear that you found the process of buying your first home easy to understand. It was a real pleasure to walk you through every step and ensure you got the keys to your dream home! Thank you so much, Patrick, for the...
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competent & communicative sum up River!
Reply from River Robertson
May 2nd, 2024 07:06 PM
I'm truly grateful for your kind words and 5-star rating, John. I'm glad to hear that my communication skills and competence were of service to you. At New American Funding, we strive to provide our customers with the best possible service....
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Friendly and accessible!!
Reply from River Robertson
May 1st, 2024 02:28 PM
I'm very pleased to hear that you found my service friendly and accessible, Susan. Your feedback means a lot to me and the entire team here at New American Funding. We strive to deliver the best experience for our clients, and your 5-star rating...
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River was very helpful and quick to respond to any questions or concerns we had. We will 100% recommend him to friends and family!
Reply from River Robertson
April 3rd, 2024 08:35 PM
I'm thrilled to hear that you had such a positive experience and found the process swift and easy to navigate. Your recommendation to friends and family is the highest compliment I could receive. Thank you so much for your kind words and 5...
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About
We aim to service customers with honesty and integrity. Our goal is to provide home loans to our clients while giving them with the lowest interest rates and closing costs possible.
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Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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WCL is an Equal Housing Lender. As prohibited by federal law, we do not engage in business practices that discriminate based on race, color, religion, national origin, sex, marital status, age (provided you have the capacity to enter into a binding contract) because all or part of your income may be derived from any public assistance program, or because you have, in good faith, exercised any right under the Consumer Credit Protection Act. The federal agency that administers our compliance with these federal laws is the Federal Trade Commission, Equal Credit Opportunity, Washington, DC, 20580.
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