Southern Indiana, Fort Wayne, IN
Fort Wayne, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Answer any questions I had and kept me updated
Reply from Gene Cooney
June 11th, 2025 01:34 PM
We are thrilled to hear that Gene Cooney was able to answer all your questions and keep you updated throughout the process. Your satisfaction is important to us at Ruoff Mortgage, and we appreciate your feedback.
I loved the quick and responses at anytime.
Would highly recommend
Reply from Ryan Langley
August 28th, 2025 02:52 PM
Thank you so much Myles! Really appreciate that you trusted us at Ruoff to assist you with your home purchase.
Since I am a first time home buyer gene made the process easy and less stressful. He answered any questions I had and was overall great to work with !
Reply from Gene Cooney
June 11th, 2025 01:35 PM
Thank you for the kind words and survey!!! It was my absolute pleasure to work with you and so happy that this experience was easy and was able to get you into your HOME stressfree!!
We really enjoyed working with Mandy. She was professional, friendly, and always answered our questions promptly. The electronic paperwork was user friendly and convenient. We would have appreciated updates on interest rate changes in the month...
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Reply from Mandi Eaton, Ruoff Mortgage
June 17th, 2025 02:19 PM
I'm glad to hear you enjoyed working with me and found the process convenient. I appreciate your feedback regarding interest rate updates. I monitored rates closely and reached out several times to see if you were ready to lock in, but I completely...
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My loan officer changedin the middle of my loan process. My first loan officer provided very little communication about the process and gave very little detail on things. After being switched to Dwight, I had communication with him almost daily...
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Reply from Dwight George, Ruoff Mortgage
June 10th, 2025 02:15 PM
I'm glad I could step in and assist you with your mortgage process, Emily. Ensuring you had clear communication and detailed information was my priority. Thank you for your recommendation and trust in my services.
The videos and visuals helped for when it was time to discuss and think it over later!
Excellent customer service...
Reply from Jamie Stephenson, Ruoff Mortgage
June 9th, 2025 02:29 PM
I'm thrilled to hear that you found the customer service excellent, Terry. It was a pleasure working with you at Ruoff Mortgage. If you have any further questions or need assistance in the future, feel free to reach out.
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Amanda M
Reply from Owner
August 19th, 2025 03:48 PM
Amanda, thank you for your wonderful review. I'm delighted that you had a positive experience. It was a pleasure working with you, and if you ever have more questions or need assistance in the future, just let me know.
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from John M
Mark Willen, Ruoff Mortgage has received a review with 5 star rating from Emily H
Reply from Owner
June 12th, 2025 02:10 PM
I'm thrilled to hear that you had a positive experience, Emily. It was a pleasure assisting you with your mortgage needs. Thank you for your kind words and for choosing Ruoff Mortgage. Special thanks for referring your co-worker!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Our Company
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID: 141868
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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