Top 5%
Pam Townsend, Ruoff Mortgage
Senior Loan Officer | NMLS# 404322 | Ruoff Mortgag...
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
From the very beginning, to the very end, the communication was stellar. Just everything about the entire process was very clear. Our loan officer was very professional and knowledgeable. I’m very pleased and happy that we went with Ruoff instead...
read more
Reply from Pam Townsend | NMLS# 404322 | Ruoff...
March 10th, 2024 07:58 PM
I deeply appreciate your kind words and the time you took to share this positive experience, Jill. It's fantastic to hear that you found our communication and service to be clear and professional throughout the entire loan process. Your satisfaction...
read more
Pam was the most professional mortgage officer that I've ever worked with ever. She's extremely competent, kind, and quickly replies to all questions and emails quickly. She's always available to answer any questions. If I had to do all over...
read more
Reply from Pam Townsend | NMLS# 404322 | Ruoff...
December 15th, 2023 04:15 PM
Thank you so much for your kind words, Misty! I'm thrilled to hear that you had a positive experience with me at Ruoff Mortgage. I strive to provide the best possible service and your feedback is appreciated. I'm always here to help with any...
read more
Friendly, explained the process in detail. No surprises, kind and helpful!
Kept us informed and updated at every turn. Explained everything in detail.
Reply from Pam Townsend, Ruoff Mortgage
September 11th, 2026 02:10 AM
Rebecca, I'm grateful for your kind words. Keeping you informed and explaining details is very important to me. If you have any more questions or need further assistance, please let me know.
Pam was personable, knowledgeable, and willing to help at every step! Pam went the extra mile and answered all of my question emails quickly and no matter the time. I had a very pleasant experience working with her and her team!
Pam was personable, knowledgeable, and willing to help at every step! Pam went the extra mile and answered all of my question emails quickly and no matter the time. I had a very pleasant experience working with her and her team!
Reply from Pam Townsend, Ruoff Mortgage
September 9th, 2026 06:59 PM
Perry, I'm grateful for your kind words. It's great to know that you had a pleasant experience and felt supported throughout the process. My team and I are always here to help whenever you need it.
All aspects of the loan
Reply from Pam Townsend, Ruoff Mortgage
September 8th, 2026 07:04 PM
Joseph, I'm grateful for your positive review. It's nice to know you were satisfied with all aspects of the loan process. If there's anything more you need, feel free to reach out.
Pam was great to to work with. She was quick with emails and would call throughout the process to check in. She was very informative and very personable. This is the 2nd time we had worked with her and would do it again.
Pam was great to to work with. She was quick with emails and would call throughout the process to check in. She was very imformative and very personalable. This is the 2nd time we had worked with her and would do it again.
Reply from Pam Townsend, Ruoff Mortgage
September 2nd, 2026 07:54 PM
Christina, I'm grateful for your feedback! It's wonderful to know that you chose to work with me again, and I'm happy to have been part of your process once more. Thank you for your continued trust.
Clear communication, and no delays. We were in our home a week before the original closing date.
Reply from Pam Townsend, Ruoff Mortgage
September 2nd, 2026 12:40 PM
Brayden, I'm glad to hear that the process went smoothly and you were able to move into your home ahead of schedule. Clear communication and timely progress are always my goals. Thank you for your positive feedback!
10 of 203
About
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loan
FHA Loan
VA Loan
USDA Loan
Cash Out Refi Loan
Down Payment Assistance Loan
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Memberships
- NMLS
- THAAR
Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 404322
Hobbies
- Family Time
- Painting/ Bob Ross
- Reading
View All
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us