Top 5%
Pam Townsend, Ruoff Mortgage
Senior Loan Officer | NMLS# 404322 | Ruoff Mortgag...
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
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Reviews from Web
From the very beginning, to the very end, the communication was stellar. Just everything about the entire process was very clear. Our loan officer was very professional and knowledgeable. I’m very pleased and happy that we went with Ruoff instead...
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Reply from Pam Townsend | NMLS# 404322 | Ruoff...
March 10th, 2024 07:58 PM
I deeply appreciate your kind words and the time you took to share this positive experience, Jill. It's fantastic to hear that you found our communication and service to be clear and professional throughout the entire loan process. Your satisfaction...
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Pam was the most professional mortgage officer that I've ever worked with ever. She's extremely competent, kind, and quickly replies to all questions and emails quickly. She's always available to answer any questions. If I had to do all over...
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Reply from Pam Townsend | NMLS# 404322 | Ruoff...
December 15th, 2023 04:15 PM
Thank you so much for your kind words, Misty! I'm thrilled to hear that you had a positive experience with me at Ruoff Mortgage. I strive to provide the best possible service and your feedback is appreciated. I'm always here to help with any...
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Pam went above and beyond to ensure my goal to own a home was achieved . I am very appreciative
Reply from Pam Townsend, Ruoff Mortgage
September 22nd, 2026 06:22 PM
Anthony, I'm grateful for your kind words and pleased to have been part of your journey to homeownership. It's rewarding to know that my efforts made a positive impact, and I'm glad Ruoff Mortgage could support you in achieving your goal.
made the entire process from start to finish as smooth as possible! She answered any questions we had very promptly and made sure we understood everything as first time homebuyers.
Reply from Pam Townsend, Ruoff Mortgage
September 22nd, 2026 06:24 PM
Lucille, I'm grateful to hear that I could help make the homebuying process smooth for you and ensure all your questions were answered promptly. It's important to me that first-time homebuyers feel informed and confident, and I'm glad Ruoff...
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Pam was wonderful to work with. Very responsive and helped the loan process. One of the easiest loans I have ever done. Would highly recommend Pam and her associates
Reply from Owner
September 15th, 2026 01:21 PM
Jeff, I'm pleased to know that you found the loan process with me at Ruoff Mortgage smooth and easy. Your recommendation means a lot, and I'm glad my responsiveness made a positive difference for you.
Pam was wonderful to work with. Very responsive and helped the loan process. One of the easist loans I have ever done. Would highly recommend Pam and her associates
Reply from Pam Townsend, Ruoff Mortgage
September 15th, 2026 01:22 PM
Jeffrey, I'm pleased to know that you found the loan process with me and my team at Ruoff Mortgage smooth and straightforward. Your recommendation means a lot, and I'm grateful for your kind words.
Friendly, explained the process in detail. No surprises, kind and helpful!
Reply from Owner
September 15th, 2026 01:23 PM
I'm pleased to hear that you found the process friendly and clear. It's wonderful to know that my explanations and support were helpful to you. Thank you for choosing Ruoff Mortgage!
Kept us informed and updated at every turn. Explained everything in detail.
Reply from Pam Townsend, Ruoff Mortgage
September 11th, 2026 02:10 AM
Rebecca, I'm grateful for your kind words. Keeping you informed and explaining details is very important to me. If you have any more questions or need further assistance, please let me know.
Pam was personable, knowledgeable, and willing to help at every step! Pam went the extra mile and answered all of my question emails quickly and no matter the time. I had a very pleasant experience working with her and her team!
Reply from Owner
September 21st, 2026 08:52 PM
Perry, I'm pleased to know that you had a pleasant experience working with me and the Ruoff Mortgage team. It's great to hear that my efforts to answer your questions quickly were helpful. Thank you for your kind words!
Pam was personable, knowledgeable, and willing to help at every step! Pam went the extra mile and answered all of my question emails quickly and no matter the time. I had a very pleasant experience working with her and her team!
Reply from Pam Townsend, Ruoff Mortgage
September 9th, 2026 06:59 PM
Perry, I'm grateful for your kind words. It's great to know that you had a pleasant experience and felt supported throughout the process. My team and I are always here to help whenever you need it.
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About
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loan
FHA Loan
VA Loan
USDA Loan
Cash Out Refi Loan
Down Payment Assistance Loan
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- NMLS
- THAAR
Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 404322
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- Family Time
- Painting/ Bob Ross
- Reading
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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