Top 5%
Pam Townsend, Ruoff Mortgage
Senior Loan Officer | NMLS# 404322 | Ruoff Mortgag...
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
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From the very beginning, to the very end, the communication was stellar. Just everything about the entire process was very clear. Our loan officer was very professional and knowledgeable. I’m very pleased and happy that we went with Ruoff instead...
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Reply from Pam Townsend | NMLS# 404322 | Ruoff...
March 10th, 2024 07:58 PM
I deeply appreciate your kind words and the time you took to share this positive experience, Jill. It's fantastic to hear that you found our communication and service to be clear and professional throughout the entire loan process. Your satisfaction...
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Pam was the most professional mortgage officer that I've ever worked with ever. She's extremely competent, kind, and quickly replies to all questions and emails quickly. She's always available to answer any questions. If I had to do all over...
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Reply from Pam Townsend | NMLS# 404322 | Ruoff...
December 15th, 2023 04:15 PM
Thank you so much for your kind words, Misty! I'm thrilled to hear that you had a positive experience with me at Ruoff Mortgage. I strive to provide the best possible service and your feedback is appreciated. I'm always here to help with any...
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Pam was Great to work with during the entire process.
Reply from Pam Townsend, Ruoff Mortgage
October 21st, 2026 04:16 PM
David, I'm glad to hear you had a great experience working with me throughout the process. It's wonderful to be part of your journey with Ruoff Mortgage.
Pam was awesome! She made everything easy and kept it going quickly and smoothly. Her sense of humor was spot on. She was great in every way!
Reply from Owner
October 12th, 2026 02:23 PM
Anne, I'm glad to hear that you enjoyed your experience with me and appreciated my sense of humor. It's great to know that everything went smoothly and quickly for you with Ruoff Mortgage.
Pam was awesome! She made everything easy and kept it going quickly and smoothly. Her sense of humor was spot on. She was great in every way!
Reply from Pam Townsend, Ruoff Mortgage
October 9th, 2026 05:35 PM
James, I'm happy to hear that you found my sense of humor and approach helpful throughout the process. It's great to know that I could make your experience with Ruoff Mortgage smooth and enjoyable.
Pam is outstanding at what she does. If I was hiring in a need of a person in this area Pam would be the first. Always takes care of you and makes sure you in the loop. Another important aspect. She is on top of the situation. Fully trusting...
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Reply from Owner
October 20th, 2026 05:52 PM
Goat, I appreciate your kind words and am glad to hear you felt well taken care of throughout the process. It's rewarding to know that my communication and dedication made a positive impact on your experience with Ruoff Mortgage. Thank you...
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Attendenance was awesome
Reply from Pam Townsend, Ruoff Mortgage
October 9th, 2026 02:16 PM
I'm glad you had an awesome experience, Natalie. Working with you at Ruoff Mortgage was a pleasure, and I appreciate your kind words.
They took the time to really make sure I understood what was going on
Reply from Pam Townsend, Ruoff Mortgage
October 7th, 2026 04:46 PM
Hamzah, we are pleased to know you felt informed throughout the process with Ruoff Mortgage. Ensuring you understood each step is important to us.
Pam was outstanding never had a person so dedicated and kept
us up to date like she did . Very well deserving person to have work for ruoff
workers dont come around to often this good Outstanding .
Reply from Pam Townsend, Ruoff Mortgage
October 6th, 2026 04:14 PM
Stacy, I'm grateful for your kind words about my dedication and communication throughout the process. It's nice to know that my efforts made a positive impact on your experience with Ruoff Mortgage. If there's anything else you need, please...
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Pam went above and beyond to ensure my goal to own a home was achieved . I am very appreciative
Reply from Pam Townsend, Ruoff Mortgage
September 22nd, 2026 06:22 PM
Anthony, I'm grateful for your kind words and pleased to have been part of your journey to homeownership. It's rewarding to know that my efforts made a positive impact, and I'm glad Ruoff Mortgage could support you in achieving your goal.
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About
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loan
FHA Loan
VA Loan
USDA Loan
Cash Out Refi Loan
Down Payment Assistance Loan
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Memberships
- NMLS
- THAAR
Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 404322
Hobbies
- Family Time
- Painting/ Bob Ross
- Reading
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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