Southern Indiana, Fort Wayne, IN
Fort Wayne, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM(Open now)
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Reviews from Web
Jamie Stephenson, Ruoff Mortgage has received a review with 5 star rating from James B (
Reply from Owner
April 18th, 2026 10:47 AM
I'm grateful for your positive rating, James. If there's anything more I can do for you, feel free to reach out. Thank you for choosing Ruoff Mortgage!
Jamie consistently went above and beyond, ensuring that all questions were answered. She spent many hours on the phone to guide me through all parts of this process, even when it was clear that I might not utilize her for my mortage.
Reply from Jamie Stephenson, Ruoff Mortgage
November 3rd, 2025 05:59 PM
I'm really glad to know that my efforts to support you through the process were helpful, James. Taking the time to address all your questions and provide guidance is something I am committed to, regardless of the circumstances. If there's more...
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kept me up-to-date on everything that had to do with the process. He always let me know when there were items that needed to be signed and he always made me feel it ease when he was talking to me if I like a very kind experience. I would absolutely...
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Reply from Dan Dayhuff, Ruoff Mortgage
November 4th, 2025 04:36 PM
Norman, it's great to hear you felt informed and at ease throughout the process. Keeping you updated and comfortable is always my goal. I appreciate your recommendation of Ruoff Mortgage. If there's anything else I can assist you with in the...
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Only suggestion I would have is (being a first time home-buyer), I was unaware of how to get through the down payment and autopay on the loan setup and I would have liked more information and guidance when going through that process.
Reply from Chelsea Lentes, Ruoff Mortgage
November 3rd, 2025 04:35 PM
I appreciate your feedback, Sarah. Thank you for letting me know that you needed more guidance with the down payment and loan setup. It's important to me that all steps are clear, especially for first-time homebuyers like yourself. I’ll make...
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Nick was great!
Jamie and her team were incredibly responsive and helpful. The process of purchasing a new home can be stressful and their assistance made it feel totally manageable. Thank you, Jamie!
Reply from Owner
April 18th, 2026 10:47 AM
Amy, I'm pleased to hear that our team's responsiveness and support made your home-buying experience more manageable. Navigating the process can indeed be stressful, and it's rewarding to know we could help ease that for you. Should you have...
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Jamie and Tori were both incredibly responsive and helpful. This combined with their friendliness made the process feel totally manageable when it can otherwise feel overwhelming.
Reply from Jamie Stephenson, Ruoff Mortgage
November 3rd, 2025 03:51 PM
It's great to know that you found both Tori and myself responsive and helpful during your experience, Amy. I'm pleased that our approach made the process easier for you. Should you need any more assistance in the future, I'm here to help. Thank...
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Kim Melton, Ruoff Mortgage
Kim Melton, Ruoff Mortgage has received a review with 5 star rating from James F
Reply from Owner
November 18th, 2025 06:00 PM
I appreciate the excellent rating, James. Thank you for choosing to work with me at Ruoff Mortgage. If you ever have any questions or need assistance in the future, I'm here to help.
for
Kim Melton, Ruoff Mortgage
Very clear communication & went above & beyond to handle every obstacle that showed up & made the experience as painless as possible.
Reply from Kim Melton, Ruoff Mortgage
November 3rd, 2025 02:33 PM
James, I'm happy to know that you found the communication clear and that I could assist in navigating obstacles throughout the process. My aim is always to make the experience as smooth as possible. If there's anything further you'd like to...
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Megan,
She was absolutely amazing . She was very quick to respond and very knowlegable. She was a pleasure to work with and I would highly recommend her to anyone.
Reply from Megan Ogden, Ruoff Mortgage
November 1st, 2025 09:30 PM
Thank you for your kind feedback, Amos. I'm happy to know that you found my responsiveness and expertise valuable during your process. It was truly a pleasure to work with you, and your willingness to recommend me means a lot. If there's anything...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Our Company
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID: 141868
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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