Northern Indiana, Fort Wayne, IN
Fort Wayne, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Brandon was excellent to work with but the pushing back of closing date 2 times was a bit frustrating
Reply from Brandon Behny
August 25th, 2026 03:24 PM
Thank you, Rebecca, for your feedback. I'm pleased to hear you found working with me excellent, though I understand the frustration with the closing date changes. Please feel free to reach out to me directly if you'd like to discuss this further....
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was very excellent easy to talk to very kept me in the loop at all times, even when I had dumb questions, she even helped me out more excellent work from her
Reply from Kate Cusack, Ruoff Mortgage
August 25th, 2026 05:23 PM
It was a pleasure to work with you, Ed! Congratulations to you and Lisa on your new home!
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The whole process during closing was really smooth aside from some small hiccups that was dealt with very swiftly
Reply from Stacey Tevis
September 4th, 2026 03:07 PM
I'm pleased to know that the closing process was smooth for you, Wesley. It's great to hear any hiccups were addressed swiftly. Thank you for your feedback!
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Cyndi Handley, Ruoff Mortgage
Cyndi is an excellent loan officer.She makes sure you are aware of anything that has to be done and she is always watching out for you like a mother hen.You can easily form a relationship with her so it feels like a family member is guiding...
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Kym Baker, Ruoff Mortgage
Everything was just easy from start to finish
Reply from Kym Baker, Ruoff Mortgage
August 21st, 2026 04:31 PM
Charles, I'm pleased to hear that everything went smoothly from start to finish. Thank you for sharing your experience with me.
One of the best experiences ever ! Jessica made everything easy, and with complete understanding could not have asked for a better results!!! Super sweet lady very comforting to be around!
Reply from Owner
September 1st, 2026 07:35 PM
Heather, I'm glad to hear that you had such a positive experience and found the process easy and comforting. Your kind words mean a lot to me, and I'm grateful for the opportunity to work with you.
Very understanding to what ever I needed best loan officer ever!! She made the process easy and fast as possible!
Reply from Jessica Prater
August 31st, 2026 03:16 PM
Heather, I'm grateful for your kind words and pleased to know that I could make the process easy and efficient for you. It's wonderful to hear that you felt understood throughout your experience. If you have any more needs or questions, feel...
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Amy Helmen, Ruoff Mortgage has received a review with 5 star rating from Tim D
Reply from Owner
September 1st, 2026 01:59 PM
Tim, thank you for the great rating! I'm glad to know you had a positive experience with Ruoff Mortgage.
Jessica was GREAT to work with!!!
Reply from Jessica Prater
August 31st, 2026 03:06 PM
Dawn, I'm thankful for your kind words and happy to know that you found working with me to be a positive experience. If there's anything else I can assist you with, please feel free to reach out.
Amy was great as always
Reply from Amy Helmen, Ruoff Mortgage
August 21st, 2026 05:48 PM
Working with you two is always great as well. Enjoy the new home !
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Our Company
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID: 141868
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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