MI, Grand Rapids
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
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8 AM to 6:30 PM
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closed
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Jim Van Law - Northpointe Bank
Team was cooperative and responsive
Reply from Jim Van Law - Northpointe Bank
April 9th, 2026 11:19 AM
John, thank you for taking the time to leave such a positive rating. I'm glad to hear that everything went smoothly with your purchase. If you ever need further assistance, please feel free to reach out.
Fast process and availability to answer questions . Best rates!
Reply from Ian McLellan
April 15th, 2026 04:50 PM
I really appreciate the feedback and am looking forward to working with you again.
Lender credit changed from proposal to finalMy requested title company was ignoredRevised documents were slow in coming and communication sparse during that periodRushed close date due to not getting my wife's signature earlier in the process...
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Reply from Matt Howard - Northpointe Bank
April 8th, 2026 04:47 PM
Thank you for sharing your feedback with us, it truly helps us improve. I'm sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending needs.
Good rate, no issues with process
Reply from Timothy Tusing
April 15th, 2026 01:30 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
The whole process was professional and efficient. The pricing was competitive and working with Matt was a pleasure. I will definitely being using NorthPointe Bank for any future borrowing needs.
Tom Griffiths
Reply from Matt Howard
April 15th, 2026 01:24 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Ryan has closed 4 loans for me in the past 5 years. He is exceptional and was always available via email for questions or clarification. I recommended him to our neighbors and he is closing their loan this month as well. He is a great asset...
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Reply from Ryan Bird
April 15th, 2026 12:27 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Tim Tusing is always responsive, knowledgeable, friendly and is able to offer great interest rates. We have recommended Tim to family and friends.
Reply from Timothy Tusing
April 15th, 2026 12:20 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
James was always available for my questions and never made me feel that my concerns were insignificant.
Reply from James Mahieu - Northpointe Bank
April 8th, 2026 11:11 AM
It is always a priority for me to be available for all your questions and address any concerns, Casey. I'm glad to hear that you felt supported throughout your refinancing process. Thank you for allowing me to assist you with this and I look...
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Ian was very helpful throughout the process
Reply from Ian McLellan
April 15th, 2026 08:01 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Jason was fantastic to work with for my recent refinance. He is highly efficient, communicative, and made a complex process feel easy. I really appreciated his transparency regarding rates and terms. I’ll definitely be reaching out to him for...
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender