Mason-McDuffie Mortgage, San Ramon, CA
San Ramon, CA
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Jane Doe
I obtained a loan from Mason-McDuffie March 2021. To date, April 2022, Mason-McDuffie has not updated credit reporting agencies. Even after being asked to perform an update, they have neglected to do so (over a year). In addition, I believe...
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Reply from Owner
January 9th, 2026 09:38 AM
Good morning Dave, please message us directly to resolve this matter. We're sorry you had a negative experience. Thanks so much
Felicia is very friendly and supportive! She advises us on the best options for our financial needs.
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Steve Kent
Steve and his team are very good at what they do. Actions were taken swiftly, communicating quickly and explaining everything thoroughly throughout the entire process. The experience overall was fantastic.
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Jane Doe
This is the third Loan my wife and I have had through Mason McDuffie, each and every time Jesse has been our loan officer! Anyone who has ever bought a home knows how stressful it can be especially during escrow! Most of the time when I had...
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Reply from Owner
January 9th, 2026 09:38 AM
Awesome! Thanks and congrats!
This is the third loan for my wife and I from Mason McDuffie and Jesse Has been our loan officer each time! Anyone who’s ever bought a home knows how stressful that can be especially through the process of escrow! There were times where I desperately...
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Judy was quick to head off any issues that arose and very responsive and knowledgeable
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Home Office
Shan was patient and understanding. She explained everything to me so I had a complete understanding of what I was paying and the process. She took the time to make sure I had the best rates and loan amount. She was also there any time I ever...
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Don Bartolomucci
Don Bartolomucci - This guy will do what ever it takes to make your home buying experience meet all your expectations and more. He is very knowledgeable experienced and most importantly his customer service is off the charts. No matter what...
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Visalia
Cindy, always reply to emails promptly. great updates on the loan process. On top of the process. definitely will work with her again.
Reply from Cindy Kemp
March 29th, 2022 10:24 PM
Jorge - thank you for taking the time to respond to the survey. And will be looking forward to working with you again soon.
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Seth Conley
Seth was very informative. We appreciated that he was very responsive when we had questions and kept us updated throughout the process.
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1887
Time Zone
Pacific Standard Time (PST)
Disclaimer
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