The Helmintoller Team of ALCOVA Mortgage
Showing You The Way Home
Covington, VA
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals a... Show More
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He was on top of everything. We are senior citizens that are not accustomed to using the computer for everything. Mitch personally took care of us as needed, coming to the house if necessary to be sure everything went through as it was supposed....
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Reply from Mitch Sellers
August 17th, 2026 01:46 PM
Leslie, I appreciate your thoughtful words. I'm glad I could assist you and make the process easier by being there in person when needed. It's important to me that you felt supported and comfortable throughout. Please don't hesitate to reach...
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Process went way faster than expected and was able to buy our first house in just over a month.
Reply from Jason Helmintoller
August 17th, 2026 07:40 PM
Garrett, I'm glad to hear the process went faster than expected and that you were able to purchase your first home so quickly. If you have any more questions or need assistance in the future, feel free to reach out.
While we had some confusion with getting clarification on info during the initial search for a home within our eligibility, when we actually moved forward with an offer and purchase, I felt like everything was being taken care very well behind...
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Great Experince With Matt!!
Reply from Matthew Crizer
August 17th, 2026 07:13 PM
Zachary, I'm glad to hear you had a great experience. Thank you for your kind words!
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Sarah was always available for any questions we had. Being first time home buyers she made the experience so easy.
Reply from Sarah Dudley
August 28th, 2026 01:35 PM
Noah, I'm grateful to know that I could assist in making your first home-buying experience easy. If you ever have more questions or need further assistance, please don't hesitate to reach out.
As first time buyers there was alot we didn't know. Will took the time to explain everything so we understood and knew what was going on. He is an awesome guy to work with and him and his team made our dreams come true.
Reply from Will Blaylock
August 14th, 2026 01:25 PM
Gary, I'm grateful for your kind words and pleased to have been able to assist you as first-time buyers. It's wonderful to hear that you felt informed and supported throughout the process. I'm glad my team and I could help make your dreams...
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Sarah was always very responsive to our questions.
Reply from Sarah Dudley
August 12th, 2026 05:29 PM
Philip, I'm pleased to hear that my responsiveness was helpful to you. If you have any more questions in the future, feel free to reach out.
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Very responsive and efficient going the extra mile even on the weekends. Replied to all questions and did everything she said she was going to do. Excellent experience!
Reply from Sarah Dudley
August 12th, 2026 02:58 PM
Susanna, thank you for sharing your positive experience. I'm glad I could be responsive and efficient in addressing your needs, even over the weekends. If you have any further questions or need assistance, feel free to reach out.
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Jason was pushing us to get a closing date and he knew our closing date and then come closing time we had to wait for 4 hours for him to send documents to the lawyer so we could close. Never again.
Reply from Jason Hall
August 7th, 2026 08:37 PM
Thank you for taking the time to share your feedback. I understand how frustrating it is to experience an unexpected delay on such an important day. Unfortunately, an unforeseen power outage impacted the timely delivery of the closing documents...
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The process was quick and easy and everyone made it simple. Everyone was very helpful guided me in the right direction and was able to get me in my home quick.
Reply from Jason Helmintoller
August 10th, 2026 04:46 PM
Heather, I'm pleased to hear that the process was quick and easy for you. It's great to know that you felt well-guided and supported throughout. If you have any questions or need further assistance, feel free to reach out to me.
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About
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way.
We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance