Mountain Brook, Birmingham, AL

Birmingham, AL

4.97

(387)

Mortgage

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(205) 391-6700

Birmingham, AL

https://www.1stfed.com/

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4.97

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Carter was great throughout the loan application and approval process. He worked with us to ensure we had the perfect loan for our situation and helped us navigate each step.

Reply from Carter Slappey

July 1st, 2024 03:07 PM

Thank you so much for the stellar review, Warren! It was a pleasure working with you throughout the loan application and approval process. I'm thrilled to hear that you felt supported every step of the way and that we could find the perfect...

Carter was great with communication and staying on top of everything. He made the whole process go very smooth. Great to work with! Highly recommended.

Reply from Carter Slappey

July 1st, 2024 02:22 PM

Adam, it was a pleasure working with you on your purchase. I'm delighted to hear that the process went smoothly and that you were satisfied with the communication. I take pride in making sure everything is on track and ensuring a smooth transaction....

Carter is easy to work with, patient, and kind. He communicates very well and gives thorough feedback on the loan's progress. I would choose Carter if I need another mortgage.

Reply from Carter Slappey

June 30th, 2024 12:10 PM

I'm thrilled to hear such positive feedback, James! It was a pleasure assisting you with your purchase loan at First Federal Bank. Your words are rewarding to hear as I strive to ensure a smooth process and clear communication for all my clients....

Lauren was wonderful to work with though the entire process!

Reply from Lauren Harvell

June 11th, 2024 03:00 AM

I'm thrilled to hear that you had a positive experience throughout your purchase process, Alec. Ensuring your satisfaction has always been my top priority. It was a pleasure to work with you too. Thank you for the excellent rating and for choosing...

Lauren was very communicative and helpful through the loan process

Reply from Lauren Harvell

June 10th, 2024 08:05 PM

I'm really thrilled to hear that you found the loan process to be communicative and helpful, William. It was my pleasure to assist you with your purchase. Knowing that you've rated your experience with me and First Federal Bank a 5-star one...

We had the pleasure of working with Lauren and cannot recommend her highly enough. From the very beginning, Lauren impressed us with her professionalism, expertise, and unwavering dedication to our project. Her attention to detail and ability...

Reply from Lauren Harvell

June 8th, 2024 01:57 PM

Hi Ariane, thank you so much for this glowing review! I am genuinely overwhelmed by your kind words. It was an absolute pleasure working with you on your purchase project. I strive to keep my clients informed and comfortable throughout the...

Lauren always goes above and beyond to be certain to explain everything fully. When issues arise, she quickly offers alternatives to keep the process moving forward. I highly recommend Lauren and First Federal Bank!

Reply from Lauren Harvell

June 4th, 2024 10:58 PM

Thank you so much, James, for sharing your positive experience and for recommending me. I'm thrilled to hear that you felt well-informed throughout the process and that you appreciated my efforts to keep things moving smoothly, especially when...

Frustrated with e signatures

Reply from Randy Nace

May 23rd, 2024 11:27 AM

I appreciate your feedback, Andrea, and I'm sorry to hear about your frustration with the e-signature process. We strive to make all steps as intuitive as possible, but it sounds like there are areas we can improve on. Your feedback is crucial...

Carter was very responsive, answered all of our questions fully, and helped us understand the process as first time home buyers. He helped make this a pleasant and not stressful experience. We felt well supported by his guidance!

Reply from Carter Slappey

May 17th, 2024 06:17 PM

I'm thrilled to hear that you had a positive experience, Sarah! It was a pleasure assisting you through your first-time home buying process. I always aim to provide clear, comprehensive answers to all questions and make the process as smooth...

Carter made our home buying experience extremely smooth and understandable. We are grateful for his competency and confidence during this process!

Reply from Carter Slappey

May 17th, 2024 04:41 PM

I'm thrilled to hear that your home buying experience was smooth and understandable, Sara. Helping you navigate through the process was my pleasure. Receiving your positive feedback and impressive rating encourages me to continue delivering...

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About

First Federal Mortgage's experienced Lending Specialists are located throughout the state of Alabama, including Cullman, Birmingham, Florence, Gadsden, Huntsville/Madison, Mobile, and Tuscaloosa. Click here to find a location near you. Our mortgage loan specialists have access to the best loan products available in the country. What makes our mortgage division special is the willingness for our loan officers to go above and beyond the call of duty in making the loan application process as smooth and efficient as possible.

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