First Federal Bank - Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Open communication and willingness to explain things more than once. Execution of anything mortgage was never in question.
Reply from Jennifer Batterton
September 12th, 2026 12:20 AM
It's great to hear that the open communication and willingness to explain everything clearly made a positive impact, Markes. Ensuring you felt secure and confident throughout the mortgage process is important to me. If you ever have more questions...
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Mr. Bowden was always available to answer questions related to my loan.
Reply from Farrell Bowden #459148
September 12th, 2026 12:17 AM
It's great to hear that I could be there to assist with your loan questions, Nawal. Should you have any more questions or need further assistance in the future, feel free to contact me anytime.
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Working with Robb Walter and his team was a wonderful experience. Robb was always available by phone, text, or email and responded very quickly. The online portal system they utilize is very easy to navigate through, and when we struggled,...
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Reply from Owner
January 26th, 2026 12:00 AM
Thank for the kind words. Congrats on the new home! - Robb
I still don't know how where to log in on system but don't blame anyone
Reply from Michael Zerr
January 26th, 2026 05:33 PM
James, thank you for sharing your concern, even though it seems you're not placing blame on anyone. We understand that navigating systems can sometimes be tricky, and we're here to help. If you need further assistance finding the login or have...
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Hes very responsive and does a great job at informing on the process, the needed documents and answers all questions!
Reply from Tadd Howard
September 12th, 2026 12:26 AM
I appreciate your feedback, William. It's important to me to be responsive and keep you well-informed throughout the process. Should you have any more questions or need further assistance, don't hesitate to reach out.
Great communication, and Mike acted keeping my best interest in mind, making the process extremely easier for me. I am a repeat customer and will be refinancing with Mike in future again.
Reply from Mike Coughlin
September 12th, 2026 12:16 AM
I'm grateful for your ongoing trust and for sharing your experience, Pathik. It's rewarding to know that the communication and focus on your best interests made things easier for you. I'm looking forward to assisting with your refinancing needs...
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I have had the pleasure of working with Crystal for the past ten years across four home purchases and must say, she represents the quintessential Lending officer experience. She ensured that I received the best rate, smooth lending experience,...
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Reply from Crystal Fitzpatrick
September 12th, 2026 12:16 AM
I'm grateful for your thoughtful review, James. It has been a privilege to assist you with your home purchases over the years. Ensuring a smooth lending experience and maintaining transparency are key priorities for me, and I'm glad to know...
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everything was smooth, kept me informed in every stage, and helped coming up with alternatives
Reply from Crystal Fitzpatrick
September 12th, 2026 12:16 AM
I'm grateful for your review, Manickam. It’s encouraging to hear that the process went smoothly and that you felt well-informed at every stage. I aim to provide options that fit your needs, so knowing I achieved that is rewarding. Should you...
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Mike took the time to answer our questions at the beginning of the loan process and, with short notice, was able to have everything in place for closing 3 days earlier than expected due to the impending winter storm. He also got us a great...
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Reply from Mike Coughlin
September 12th, 2026 12:16 AM
I'm glad that everything aligned smoothly, especially with the time constraints and the weather challenge, Jennifer. Meeting your timeline and getting you a competitive rate were priorities, so I'm pleased to know it worked for you. If you...
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I couldn't have been happier working with Jeff. We've bought several houses in the past and this was my best experience. He was always available when I needed him and I highly recommend him for your mortgage needs.
Reply from Jeff McMillin
September 12th, 2026 12:24 AM
I'm truly grateful for your kind words, Paul. Knowing that this was your best home-buying experience means a lot to me, especially considering your past experiences. It's important to me to be available and supportive throughout the process....
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Central Standard Time (CST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.