logo
Social Links
Addresses
Licenses
  • 415098
  • Rating
  • About
  • Contact
5.0
Encompass
W
William J R
Campton, NH
Posted on February 23rd, 2024 03:42 PM
Efficient, responsive and professional. Michelle and the team did an awesome job servicing my mortgage needs.
5.0
Encompass
M
Michael K
Grandview, MO
Posted on February 9th, 2024 09:54 PM
Michelle was the best. Very reliable, and made the process easy for me.
Reply from Michelle Self
February 12th, 2024 10:17 PM
Thank you so much for your kind words, Michael. I'm delighted to hear that you found the process easy and reliable. At First Federal Bank, we always strive to provide top-notch service to our customers. Your feedback is greatly appreciated...
read more
5.0
Encompass
M
Michael S W
Wadesville, IN
Posted on February 6th, 2024 01:31 PM
The process was explained and if needed more than once. I could quickly get answers or help with the questions very quickly. Michelle was very interested in making sure that the process was as simple and straightforward as possible. We have...
read more
Reply from Michelle Self
February 12th, 2024 10:18 PM
Thank you so much for your kind words, Michael. It has been a pleasure working with you and ensuring your banking needs are met with ease and efficiency. At First Federal Bank, we strive for the seamless experience you described, and I'm grateful...
read more
5.0
Encompass
J
John D G
Brenham, TX
Posted on January 19th, 2024 03:32 PM
When Michelle was Vice-President of Oak Star Bank, she secured a loan for us on our current property. We were so happy to find her again, based on our previous experience. This experience was just as GREAT. She was wonderful to deal with. She...
read more
Reply from Michelle Self
January 19th, 2024 03:45 PM
Thank you so very much for your kind words, John & Carole! It was an absolute pleasure to get to work with both of you again. I hope you love your new home & enjoy not having so much responsibility & a farm & animals to take care of. Please...
read more
1.0
Encompass
C
Cecil W M
Charlotte, NC
Posted on January 18th, 2024 02:24 PM
Better analytical thought process and problem solving. Did not go above and beyond. Simple problems stopped her progress and became a road block vs just a bump.
4.83
Encompass
M
Melissa G
Las Vegas, NV
Posted on January 12th, 2024 04:22 PM
Michelle was honest, fast and efficient. She communicated well and was a pleasure to work with.
Reply from Michelle Self
February 12th, 2024 10:20 PM
I'm absolutely delighted to hear that your experience with me at First Federal Bank was a positive one, Melissa. Your feedback is greatly appreciated and it was truly a pleasure to assist you. I believe in honesty, efficient communication,...
read more
5.0
Encompass
K
Katharyn M D
Banner Elk, NC
Posted on December 29th, 2023 01:42 PM
Michelle went above and beyond! She was always available, quick to reply, and her problem solving skills were excellent. She was an absolute pleasure to work with! We cannot thank her enough for all she did to cross the finish line. She really...
read more
Reply from Michelle Self
December 29th, 2023 06:29 PM
Thank you for the kind words Katharyn! It was my pleasure to work with you & Jeffrey. Congratulations on your new home!
0.66
Encompass
A
Adam K E
Cedar Rapids, IA
Posted on November 30th, 2023 04:16 PM
Communication not last minute
5.0
Encompass
K
Kele K P
Melbourne, FL
Posted on November 27th, 2023 05:35 PM
Good communication.
5.0
Encompass
A
Adam W
Anna, TX
Posted on November 21st, 2023 04:09 PM
She never gave up hope!

© 2015 - 2024 Experience.com created by BuyersRoad, Inc.
All rights reserved.