Dallas, Irving, TX

Knowledgeable rep and the time to resolve my issue.

My questions were answered and the information was givrn.

Estela was very knowledgeable and helped clear up all my questions even though it was VERY confusing at one point. She helped me develop a plan and made me feel at ease. I was able to speak transparently with her. Every time I have contacted...

Csa needs to listen better to the concerns of the customer and ask the right questions if not sure if they understand the comments

He understood what I was asking and explained it to me so that i understood.

She was patient and very knowledgeable

I received a letter from BSI regarding the taxes that were going to be paid on my behalf. I had sent BSI a letter from Jackson County the week before with my current taxes which were considerably less than what was stated in your letter. She...

I received a letter from BSI regarding the taxes that were going to be paid on my behalf. I had sent BSI a letter from Jackson County the week before with my current taxes which were considerably less than what was stated in your letter. She...

The call was great, the purpose of the call has yet to be fulfilled. I would like some sort of response via email from the ************************* address so I know they received my recast request and are moving forward. Marquita was knowledgeable,...

She understood my situation, researched and confirmed my expectation. Great service!