Dallas, Irving, TX

Very high to my needs

Give payoff amount when I ask for it.

BSI reached out to ask me how I wanted to handle an overage amount in my account from a previous payment. Bennie did a great job at providing options and handled the call very well.

The phone was answered super fast. The customer service was amazing.

After several disappointing requests from previous agents Stella came through and provided me the documents I needed

Had my questions answered

Brandon was great. Low score for bsi due to making unauthorized payment and not helping in recovery of funds

I had my questions answered, which was great.Independent of the call, I had emailed BSI twice beforehand (via the website) with the same question and received no response and had to resort to calling, which is unfortunate and more time-consuming...

Helpful and pleasant

Your company keeps messing up my payments. You guys are horrible. Don’t put the reps for satisfaction survey. Look at your better business reports. Y’all horrible. I can’t ever pay ahead of time because you have messed up all my payments and...