Dallas, Irving, TX

Professionalism goes a long ways and this young man possessed it from the beginning to the end of the call.

Excellent job

Brandon was very knowledgeable; however, immediately prior I had conversations with Tiffany and she was rude, rushed me off the telephone by telling Mr she had other customers. In addition she provided incorrect information regarding my account...

I have had the pleasure of Ericka taking care of my requests on at least three occasions. She is by far the most professional, helpful, and pleasant agent who has taken care of my needs. Other agents seemed to be “in a hurry” or sometimes “...

Nice and knowledgeable customer service

my issue wasn't resolved as it was the second time i was calling on the same issue. He also abruptly hung up on me before resolving it. So I am going to have to call for the 3rd time to get my issue addressed and resolved.

First of all I pay my bills to who I am told, so when I am told to start paying someone else I call the original lender. They have said that it is untrue that I start paying bsi. I called to figure out what is going on and she said it was my...

Just giving me information saying that since I’m on active duty military status that changing my pay date this time would be okay. Some information other then “noting your account”

Alana was very cheerful, helpful and knowledgeable.

Marquita was professional, polite, and handled my issue. Thank you!!!