Dallas, Irving, TX

I have called several times since beginning of July to try and figure out why I was charged an extra payment after paying the loan in full. I was lied to that a return check would be coming separate from the escrow and called multiple times...

My question was answered

Problem solved A+

she rely good infomation

Better customer service. Less mistakes in handling escrow and other parts of mortgages.

Mauricio was very pleasant to talk to. He made sure I had all the answers & information that I needed to update my homeowners insurance.

Mr. Graham was able to answer my questions and he was very professional. Great experience!

I was able to get right through to a representative and she quickly and clearly answered my questions. Overall a good customer service experience.

First call resolution is always good.

Estela was very helpful and kind. I can't say that for others that I have interacted with at BSI