Dallas, Irving, TX

Your back office’s process are horrible. Every time I need something it took multiple calls. I outlined my issues in an email to JJ Chitwood. Never heard anything back from him nor did I get my payoff amount. I had to request it again and then....

Lacks job knowledge and communication.

Not cut me off and listen

Professional and solved the issue.

I make my mortgage payments automatically from my checking account (Semi-monthly payments). My late payments have been reported to the credit bureau for the last 7 months. When I spoke to Elizabeth she informed me that one of the semi-monthly...

Recognizing that the reporting to the credit bureau about one possible late payment and making my credit rating, go down and not correcting it is not the way I would expect my financial institution to treat me

Website imrpovements should be as usefel/helpful and knowledgeable as the customer service team.

Alanna was BEYOND GREAT !! and I hate that this survey might reflect negatively towards her but I have to share my experience that I had with the other agent prior. I was actually looking forward to providing feedback on the agent who helped...

Very helpful

I had questions about establishing biweekly payments. Bennie was efficient, helpful, and nice.